Digital/Technical Product Manager - Mid Level

USAA•San Antonio, TX

3d•$103,450 - $197,730•Hybrid

About The Position

USAA is seeking a Digital/Technical Product Manager to perform the discovery, delivery, and performance of digital and technology products and their experiences for USAA and its members. This role involves collaborating with internal stakeholders and partners to tackle complex problems, optimize customer experiences, and drive the implementation of multi-platform technology and digital solutions. The Product Manager will optimize and improve existing products and experiences across all channels and platforms to drive Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs), employing Human-Centered Design and Design Thinking methodologies. The position offers a flexible work environment requiring 4 days in the office per week and is based in San Antonio, TX. Relocation assistance is not available.

Requirements

Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
4 years Digital/Technology Product Management experience, to include Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, Research/Testing.
1 year of Customer Contact Channel experience within Insurance or Financial services industry will take place of 1 year of the minimum experience required.
Demonstrated ability to effectively develop, present, influence, and communicate business decisions.
Knowledge of Agile Methodology.

Nice To Haves

Experience leading and managing Identity and Access Management experiences for websites, mobile apps and call centers including assessing performance and usability while fulfilling necessary security protections.
The ability to identify high-impact Identity and Access Management solutions and translate them into a clear product vision.
Proven ability to bridge gaps between technical teams (engineers, data scientists) and non-technical stakeholders (business, marketing, compliance, executives).
Experience managing the full lifecycle of digital products, from identifying the problem and creating the experience to deploying and iterating in production. Familiarity with challenges like fraud prevention, data and analytics, and solution scalability sets candidates apart.
US military experience through military service or a military spouse/domestic partner

Responsibilities

Independently leverage Digital or Technology research, business and market intelligence, and data-driven insights to identify opportunities, propose solutions, create and maintain roadmaps, and improve performance.
Assist with translating Digital or Technology product and experience opportunities into initiatives (i.e., requirements, features) and drive development of execution strategy.
Shepherd Digital or Technology product and experience opportunities from idea to market validation through collaboration with all relevant stakeholders and SMEs (Business, UX, Technology, Ops, Marketing, etc.).
Create Business Case artifacts and hypotheses for scoping of Digital or Technology product and experience opportunities.
Continuously leverage data-driven problem-solving techniques and analytical rigor to understand and report on product and experience performance against KPIs and KRIs.
Generate meaningful insights through a variety of tools and resources to uncover areas of opportunity to inform Digital or Technology product and experience improvements.
Develop customer relationships to collaborate and understand current and future business needs.
Prepare compelling presentations, and other forms of communication, to present and communicate complex concepts to a diverse audience.
Research and identify industry best practices and trends to increase effectiveness of Digital or Technology products.
Maintain and apply a maturing knowledge of the Business, Technology, UX, and relevant experiences and processes and an academic understanding of Product Management.
Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.