Digital/Technical Product Manager II

USAA•Tampa, FL

2d•$77,120 - $147,390•Hybrid

About The Position

As a dedicated Digital/Technical Product Manager II - Customer Identity and Access Management (IAM), you will support the discovery, delivery, and performance of digital and technology products and their experiences for USAA and its members. Collaborate with technology, architecture, experience, information security, fraud, and product teams to tackle complex and challenging problems to optimize the customers' (internal/external) experience. Design and drives implementation of multi-platform technology and digital solutions. Optimizes and improve existing products and experiences across all channels and platforms to drive Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs). Employs Human-Centered Design and Design Thinking methodologies to bring world-class Digital and/or Technology driven products to market. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position.

Requirements

Bachelor's degree; OR 4 years of relevant education and/or experience.
2 years Digital/Technology Product Management experience, to include Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, Research/Testing.
1 year of Customer Contact Channel experience within Insurance or Financial services industry will take place of 1 year of the minimum experience required.
Experience developing presentations to communicate complex concepts to a diverse audience.
Knowledge of Agile Methodology.

Nice To Haves

Experience maintaining or managing authentication, credential, identity verification or recovery experiences for call centers, websites, and mobile apps including assessing performance and usability while fulfilling necessary security protections.
Familiarity with authentication and identity management industry best practices, emerging trends, and regulatory considerations in authentication and identity management.
Experience managing models that support authentication and identity management or fraud impacts.
Familiarity with challenges like fraud prevention, security requirements, data and analytics, and solution scalability.
Experience managing the full lifecycle of digital products, from identifying the problem and creating the experience to deploying and iterating in production.
Ability to rapidly assess and resolve complex problems.
Proven ability to bridge gaps between technical teams (engineers, data scientists) and non-technical stakeholders (business, marketing, compliance, executives).
Current or prior operational experience in Security Specialist (MSAS), Authentication Consult, Profile Recovery, Complaints, Fraud Operations.
US military experience gained through military service or gained as a military spouse / domestic partner

Responsibilities

Leverages Digital or Technology research, business and market intelligence, and data-driven insights to support team members to identify opportunities, propose solutions, create and maintain roadmaps, and improve performance.
Prepares supporting data and materials for generating compelling presentations, and other forms of communication, to inform and influence key stakeholders.
Collaborates with stakeholders to formulate effective strategies for achieving key Digital or Technology product goals.
Finds areas of opportunity and solves for customer pain points to inform and support team members.
Leverages data-driven problem-solving techniques and analytical rigor to understand and report on product and experience performance against KPIs/KRIs.
Researches and identifies industry best practices and trends to increase effectiveness of Digital or Technology products.
Maintains and applies developing knowledge of the Business, Technology, UX, and relevant experiences and processes, and an academic understanding of Product Management.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.