Digital/Technical Product Manager Lead

USAA•Tampa, FL

1d•$114,080 - $218,030•Hybrid

About The Position

As a dedicated Digital/Technical Product Manager Lead - Customer Identity and Access Management (IAM), you will lead the discovery, delivery, and performance of digital and technology products and their experiences for USAA and its members. Collaborate with technology, architecture, experience, information security, fraud, and product teams to tackle complex and challenging problems to optimize the customers' (internal/external) experience. Design and drive implementation of multi-platform technology and digital solutions. Optimize and improve existing products and experiences across delivery channels and platforms to drive Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs). Employ User Centered Design and Design Thinking methodologies to bring world-class Digital and/or Technology driven products to market. Develop the product strategy, vision, and goals and justifies decision-making related to the balance and mix of innovation types and investments for Digital and Technology products of complex and significant scope (portfolio level or enterprise reach). Ensure strategic alignment across the product and its stakeholders, suppliers, and customers. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position.

Requirements

Bachelor's degree; OR 4 years of relevant education and/or experience.
8 years Digital/Technology Product Management experience, to include Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, and/or Research/Testing; OR an Advanced degree and 6 years of Digital/Technology Product Management experience, to include Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, and/or Research/Testing.
Comprehensive knowledge of Technology/Digital products and emerging technology platforms, applications data analysis and research techniques and standards.
Proven track record to effectively develop, influence, present and communicate highly complex business, digital, or technology concepts to cross-functional teams, non-technical users and senior leadership.

Nice To Haves

In-depth experience maintaining or managing authentication, credential, identity verification or recovery experiences for call centers, websites, and mobile apps including assessing performance and usability while fulfilling necessary security protections.
The ability to identify high-impact opportunities within authentication and identity management, translating complex challenges into a compelling and clear product vision that drives strategic initiatives.
Detailed familiarity with authentication and identity management industry best practices, emerging trends, and regulatory considerations in authentication and identity management.
Experience managing models that support authentication and identity management or fraud impacts.
Thorough familiarity with challenges like fraud prevention, security requirements, data and analytics, and solution scalability.
Proven experience managing the full lifecycle of digital products, from identifying the problem and creating the experience to deploying and iterating in production.
Exceptional ability to rapidly assess and resolve complex problems.
Proven ability to bridge gaps between technical teams (engineers, data scientists) and non-technical stakeholders (business, marketing, compliance, executives).
Current or prior operational experience in Security Specialist (MSAS), Authentication Consult, Profile Recovery, Complaints, Fraud Operations.
US military experience gained through military service or gained as a military spouse / domestic partner

Responsibilities

Independently leverages Digital or Technology research, business and market intelligence, and data-driven insights to identify opportunities, propose solutions, create and maintain roadmaps, and improve performance.
Leads team and stakeholders to envision, define, and translate Digital or Technology product and experience opportunities (customer 'needs' and 'wants' as well as all other input forms into problems, gaps, etc.) into initiatives (i.e., requirements, epics, features) and drives execution strategy.
Shepherds highly complex, highly integrated, and strategic Digital or Technology product and experience opportunities from idea to market validation through collaboration with all relevant stakeholders and SMEs (Business, UX, Technology, Ops, Marketing, etc.).
Drives, quantifies, and defends Digital and Technology product and experience investments through Business Case artifacts and hypotheses, communicating the value proposition of Digital or Technology products and experiences.
Continuously leverages expert data-driven problem-solving techniques and analytical rigor to understand and report on product and experience performance against KPIs/KRIs; shares best practices with team members.
Guides team to generate meaningful insights through a variety of tools and resources to uncover areas of opportunity to inform Digital or Technology product and experience improvements; follows through to ensure applicable improvements are implemented.
Sets the standard for preparing compelling presentations, and other forms of communication to communicate complex concepts to a diverse audience, including senior leadership, and facilitates Digital or Technology product definition, concept and collaboration sessions to coordinate discovery, development, delivery, and validation activities, as well as to mitigate risks and dependencies.
Conducts internal and external research and conducts situational analysis to identify and apply industry best practices and trends to increase effectiveness of Digital or Technology products.
Actively manages ambiguity, influences others to bring in 'big picture' thinking and drives clarity, solutions, and execution plan among team and stakeholders.
Maintains and applies expert knowledge of the business, technology, UX, and relevant experiences and processes and an expert understanding of Product Management.
Consistently provides guidance and mentoring to team members and acts as an escalation point and ensures issues are resolved.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.