Digital/Technical Product Manager Senior - Ecosystems

USAA•Chesapeake, VA

1d•$114,080 - $218,030•Hybrid

About The Position

As a dedicated Digital/Technical Product Manager Senior, the successful candidate will play a pivotal role in shaping the future of integrated digital experiences across the Auto and Home ecosystems. You'll identify and evaluate emerging digital opportunities that enhance the end-to-end member journey, drive innovative solutions that connect existing products and services with new capabilities, and lead initiatives that support members throughout key auto and home ownership lifecycle events. This role will focus on creating seamless, member-centric experiences that extend beyond product acquisition, helping members navigate, manage, and maximize value across their evolving auto and home needs. This candidate also facilitates the discovery, delivery, and performance of digital and technology products and their experiences for USAA and its members. Collaborates with internal stakeholders and partners to tackle complex and challenging problems to optimize the customers' (internal/external) experience with market offerings. Designs and drives implementation of multi-platform technology and digital solutions. Optimizes and improves existing products and experiences across delivery channels and platforms to drive Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs). Employs User Centered Design and Design Thinking methodologies to bring world-class Digital and/or Technology driven products to market. Develops the product strategy, vision, and goals and justifies decision-making related to the balance and mix of innovation types and investments.

Requirements

Bachelor's degree OR 4 years of relevant education and/or experience.
5 years Digital/Technology Product Management experience, to include Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, and/or Research/Testing.
Proven ability to effectively develop, influence, present and communicate complex concepts to cross-functional teams, non-technical users, and leadership.
Demonstrated ability to work in an Agile, Lean Product Development and Lean Portfolio Management environment.
Knowledge of digital and technology strategy and delivery as it relates to roadmap development, journey mapping, competitive analysis and research, and situation analysis methods.
Knowledge of digital and technology strategy and delivery as it relates to Experience Design concepts and Human Centered Design concepts, roadmap development, journey mapping, competitive analysis and research, and situation analysis methods.

Nice To Haves

Analytics Expertise: Possess or rapidly develop deep expertise in analytics tools such as Adobe Analytics and Glassbox.
Proactive and Self-Directed: Demonstrate initiative and a proactive approach, working independently without constant supervision.
Navigate Ambiguity: Comfortably operate within ambiguous situations, taking ownership to define processes and drive clarity.
Resilience and Adaptability: Maintain resilience through iterative processes, setbacks, and periods of change, learning and adapting from each experience.
Holistic User Journey Analysis: Think critically about end-to-end user journeys, translating insights into actionable strategies and improvements.
Stakeholder Influence: Confidently partner with, influence, and manage expectations of stakeholders across all levels of the organization.

Responsibilities

Independently leverages Digital or Technology research, business and market intelligence, and data-driven insights to identify opportunities, propose solutions, create and maintain roadmaps, and improve performance.
Translates Digital or Technology product and experience opportunities (customer 'needs' and 'wants' as well as all other input forms into problems, gaps, etc.) into initiatives (i.e., requirements, epics, features) and drives execution strategy.
Shepherds complex Digital or Technology product and experience opportunities from idea to market validation through collaboration with all relevant stakeholders and SMEs (Business, UX, Technology, Ops, Marketing, etc.).
Supports the development of Business Case artifacts and hypotheses for scoping and prioritization of efforts.
Continuously leverages advanced data-driven problem-solving techniques and analytical rigor to understand and report on product and experience performance against KPIs/KRIs.
Generates meaningful insights through a variety of tools and resources to uncover areas of opportunity to inform Digital or Technology product and experience improvements.
Leads cross-functional product teams and relationships to discover and build new Digital or Technology products, experiences, and features by collaborating with stakeholders and organizational leaders to coordinate product development efforts aligned with strategic priorities.
Prepares compelling presentations, and other forms of communication standards and templates, to present and communicate complex concepts to a diverse audience, including senior leadership.
Conducts internal and external research and conducts situational analysis to identify and apply industry best practices and trends to increase effectiveness of Digital or Technology products.
Begins to bring in 'big picture' thinking and seeks to drive clarity among team and stakeholders.
Maintains and applies advanced knowledge of the Business, Technology, UX, and relevant experiences and processes, and an academic understanding of Product Management.
Serves as a resource to team members and assists with on-boarding new employees.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.