Digital Systems Specialist

Androscoggin Bank Career • Lewiston, ME

2d

About The Position

The Digital Systems Specialist administers, maintains, and supports the Bank’s digital banking and payment applications. The role manages customer and employee access, system configuration, onboarding, maintenance, troubleshooting, fraud-control reviews, payment-rail monitoring, testing, and quality-control activities to help ensure secure and reliable digital services.

The specialist supports online and business online banking, ACH, Positive Pay, remote deposit capture, bill pay, wire, and related applications. The position also provides cross-coverage for Digital Banking operations, serves as a functional subject-matter resource, and supports audit, vendor review, business continuity, disaster recovery, system changes, and customer and employee communications.

The position requires strong troubleshooting, investigation, documentation, organizational, and analytical skills, as well as the ability to manage multiple requests and systems while maintaining accuracy and service standards. An associate or bachelor’s degree in information systems, business administration, finance, or a related field is preferred, though equivalent experience is considered. Relevant experience supporting banking applications, digital banking, payment systems, fraud controls, ACH disputes, or user-access administration is also preferred.

The intended hiring range is $24 to $27 per hour, depending on skills, experience, and other qualifications.

Requirements

• Working knowledge of access controls, dual control, customer authentication, transaction monitoring, payment processing, and operational security practices.
• Strong troubleshooting, investigation, documentation, organizational, and analytical skills.
• Ability to manage multiple requests and systems while maintaining accuracy and service standards.

Nice To Haves

• Associate or bachelor’s degree in information systems, business administration, finance, or a related field; equivalent experience is considered.
• Experience supporting banking applications, digital banking services, payment systems, fraud controls, ACH dispute processing, or user-access administration.

Responsibilities

• Administer assigned online banking, business online banking, ACH, Positive Pay, remote deposit capture, bill pay, wire, and supporting digital applications.
• Complete Corporate Client and Treasury Services setups and maintenance, including service conversions, terminations, account and signer changes, user resets, group changes, and transaction-limit maintenance requests.
• Provision, modify, review, and remove internal employee access in accordance with approved requests and access-control requirements.
• Process business online banking company setups and maintenance, including Positive Pay setup and maintenance.
• Administer remote deposit capture services, including profiles, users, location and velocity changes, resets, conversions, reports, and terminations.
• Perform fraud controls for online-initiated transactions, including review, investigation, documentation, escalation, and reporting.
• Monitor payment processing rails and remediate batch-file transmission failures.
• Investigate and remediate ACH dispute claims in accordance with Regulation E and NACHA requirements.
• Complete settlement, balancing, proof, reconciliation, and related documentation for assigned digital payment systems and transactions.
• Maintain application configuration, product settings, fee-related information, and customer or employee access records.
• Perform daily critical checklists, monitoring, quality checks, and exception follow-up for assigned systems.
• Troubleshoot platform issues and coordinate incident resolution with internal teams and third-party providers.
• Support system releases, upgrades, configuration changes, testing, validation, and implementation documentation.
• Create and maintain procedures, job aids, support documentation, and training materials.
• Provide cross-coverage for Digital Banking tasks as operational needs require.
• Serve as a functional subject-matter resource for digital banking platforms and assigned payment applications.
• Participate in access reviews, audit support, vendor reviews, business continuity exercises, and disaster recovery testing.
• Monitor service interruptions, recurring incidents, fraud trends, and support trends and recommend corrective or preventive improvements.
• Identify workflow, automation, and data-quality improvements that reduce manual effort and operational risk.
• Assist with customer and employee communications related to system changes or service interruptions.
• Maintain records of approvals, testing evidence, investigations, reporting, issue resolution, and configuration changes.

Benefits

• Paid time off
• Holiday pay
• 401(k) participation with a generous employer match
• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Six weeks of paid parental leave for new mothers and fathers
• Paid volunteer time
• Tuition and education reimbursement
• Employee development opportunities, including project teams, committees, events, and in-house education

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree