Digital Support Services Intern

Simpson Strong-Tie • Plano, TX

6d • $21 • Onsite

About The Position

Simpson Strong-Tie is a leader in engineered structural connectors, software, and solutions for the building industry. We maintain a reputation as a trusted manufacturer, partner, and corporate citizen committed to our customers and employees. Our founder, Barc Simpson established 9 Principles of Business we live out as company values and have made Simpson Strong-Tie an inspiring place to work since 1956. Our team of talented people are dedicated to our shared mission: to provide solutions that help people design and build safer, stronger structures. Learn about our company culture directly from our team. YOU As a Digital Support Services Intern, you will be responsible for assisting with technical support requests, maintaining IT systems, and ensuring smooth day-to-day operations for end users. You will have exposure to a wide range of technologies, including hardware troubleshooting, software deployment, and enterprise IT tools. You will gain industry experience by working alongside seasoned IT professionals, participating in real-world projects, and contributing to impactful support initiatives.

Requirements

• Currently pursuing a Bachelor's Degree in one of the following fields: Information Technology, Computer Science, Management Information Systems, Cybersecurity, Computer Engineering, Network Engineering, Software Engineering, or a related industry degree.
• 1+ years of experience with Windows operating systems
• 1+ years of experience with Excel and other MS Office applications
• 4+ years of general PC/Mac usage
• Customer Service Orientation: Friendly, patient, and professional demeanor when assisting users.
• Communication Skills: Ability to explain technical issues clearly to non-technical users.
• Team Collaboration: Effective teamwork with other IT staff and departments.
• Adaptability: Comfortable with fast-paced environments and frequent changes in technology.
• Troubleshooting and Problem Solving: Desire to learn how to diagnose and resolve hardware, software, and network issues for a global organization.
• Basic Knowledge of Operating Systems: Proficient in Windows, macOS, and/or Linux environments.

Responsibilities

• Contribute to designated projects assigned by Digital Support leadership (25%)
• Receive, analyze, and resolve support tickets for internal users using ServiceNow or other service channels (25%)
• Collaborate with IT team members to diagnose and solve technical issues (15%)
• Install and configure hardware and software for enterprise applications (15%)
• Create documentation and Knowledge Base articles to guide users on support procedures and processes (10%)
• Perform system audits and apply software updates as needed (10%)

What This Job Offers

• Job Type: Part-time
• Career Level: Intern