CA Digital Support Coordinator

Henry Schein • Toronto, ON

2d • CA$50,000 - CA$55,000 • Onsite

About The Position

The Digital Support Coordinator enjoys problem solving challenges in the ever-changing digital dental environment and has exceptional customer service skills to assist our customers with immediate hardware and software support. This role is responsible for coordinating all technical appointments and installation projects for our Hi-Tech Equipment Service Technicians (ESTs). The Digital Support Coordinator is also responsible for compiling all order paperwork, assisting with the processing of work orders, company credits and other administrative duties and arranging for hardware and software site delivery to prepare the customer’s appointment for a complete field support resolution.

Requirements

• Completion of a post-secondary program or equivalent experience.
• Minimum 1-2 years of administrative support, scheduling and/or dispatch experience.
• Proficiency with Microsoft Office (Outlook, Word, Excel)
• Excellent keyboarding skills
• Effective written and verbal communication skills
• Excellent customer service and interpersonal skills

Nice To Haves

• IT education considered an asset

Responsibilities

• Provide technical support in the preparation of appointments for the client and Digital Support Equipment Service Technicians (EST’s)
• Assist clients, Field Sales Consultants (FSCs), Equipment Sales Specialists (ESSs) and inside staff with any inquires on Hi-Tech related items; work through technical issues with non-technical clients
• Schedule and dispatch service technicians to appropriate locations according to customer requests, specifications, or needs
• Coordinate High-Tech equipment installation appointments, providing all necessary site information required, to ensure high productivity, and that timelines and customer satisfaction are achieved or exceeded.
• Responds, updates and closes follow-ups sent by each technician after an appointment.
• First level investigation and data gathering to support critical cases.
• First point of contact for High Tech team.
• Pricing support for quotes and hardware ordering.
• Proactively researches new problem solving techniques and new technologies
• Participates in special projects and performs other administrative duties as required
• Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work-related tasks in a manner that is in compliance with all Company policies and procedures including WorldWide Business Standards
• Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments

Benefits

• competitive compensation package
• salary
• company vehicle
• health benefit plans and programs
• company pension plan
• ability to engage and participate in a variety of thoughtful corporate initiatives and event days
• individual talent development and success
• wellness

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree