Coordinator, Digital Product

Scene+•Toronto, ON

13d•CA$55,000 - CA$65,000•Hybrid

About The Position

At Scene+, we foster an entrepreneurial spirit that drives our mission: making tomorrow even more rewarding for our members. As a unique joint venture between Cineplex, Empire, and Scotiabank, and a network of partners, we have spent over 17 years delivering unparalleled rewards and experiences. As we scale and evolve, our focus on innovation and technology is redefining what it means to be an iconic brand that prioritizes a member-centric experience. Data is not just a tool for us. It’s the engine powering our growth strategy and our journey to becoming Canada’s most beloved loyalty program. We leverage it to provide personalized rewards and create meaningful connections with our members. Joining Scene+ now means stepping into a role where your passion and skills can make a tangible impact on millions of members. With rewards for every lifestyle, we believe there’s always something to look forward to. Come be a part of our journey - create exceptional outcomes, collaborate across teams, and shape the future with us. Reporting to the Senior Manager, Digital Product, we are hiring a Coordinator, Digital Product to support the execution and delivery of digital initiatives across our web and app experiences. As our new Coordinator, Digital Product, you will play a highly collaborative and execution-focused role, helping coordinate releases, support QA and testing activities, maintain product documentation, and keep cross-functional initiatives moving forward. Working across Product, UX, Technology, Marketing, and external partners, you will contribute to the delivery of seamless, high-quality digital experiences that drive member engagement and support the continued evolution of the Scene+ digital ecosystem. This job posting is for a newly created vacancy that is a full-time, hybrid role working three days per week on site in our Toronto office.

Requirements

Digital product coordination experience. You have experience supporting digital, product, eCommerce, marketing, or technology initiatives through internships, co-ops, or early-career roles where you helped coordinate projects, manage timelines, and support cross-functional delivery.
Exposure to digital tools and platforms. You are comfortable working with digital collaboration and product tools such as Jira, Confluence, Figma, CMS platforms, or similar technologies used to support digital product execution and delivery.
An understanding of digital product environments. You have exposure to website, app, or digital experience environments and understand, at a foundational level, how digital products are built, tested, launched, and maintained. You are interested in UX/UI principles and customer experience thinking, with an appreciation for how thoughtful digital experiences impact user engagement and usability. While you do not need to come from a deeply technical or coding background, curiosity around digital experience design and user behaviour will help you succeed in this role.
Organization and attention to detail. You are highly organized and detail-oriented, with the ability to manage multiple priorities, maintain accurate documentation, track action items, and support coordinated releases across different stakeholders and timelines.
QA and testing support experience. You have experience supporting QA, User Acceptance Testing, or defect tracking activities, including documenting bugs, validating fixes, and helping ensure digital experiences meet quality expectations.
Communication and collaboration skills. You are comfortable working across teams and communicating with a variety of stakeholders, including Product, Marketing, UX, Technology, Legal, and external partners. You are not afraid to ask questions, share ideas, or proactively follow up to keep work moving forward.
Curiosity and a willingness to learn. You are naturally curious about digital experiences, emerging technology, and how things work. You are eager to learn, open to feedback, and motivated to grow your career within Digital Product.

Responsibilities

Support the delivery of digital initiatives. You will help coordinate and support the execution of digital initiatives across web and app experiences, ensuring projects remain organized, aligned, and moving forward against timelines and priorities.
Coordinate product delivery activities. You will support sprint planning, backlog management, release coordination, and cross-functional follow-ups while helping maintain clear documentation across product initiatives.
Support QA and testing processes. You will contribute to QA and User Acceptance Testing activities by developing test cases, documenting issues, validating fixes, and helping ensure digital experiences meet defined requirements and quality standards.
Track and manage bugs and defects. You will document, prioritize, and monitor bugs and defects across digital experiences using tools such as Jira, ensuring issues are clearly communicated and resolved efficiently with Product, QA, and Technology teams.
Coordinate digital copy and stakeholder approvals. You will manage the coordination and alignment of copy decks across Product, Marketing, Legal, Brand, and external partners, ensuring approvals, revisions, and timelines are tracked effectively prior to launch.
Collaborate across teams and partners. You will work closely with Product, UX, Technology, Marketing, Loyalty, and external partners to support communication, gather feedback, track action items, and contribute to successful digital launches and enhancements.
Maintain product documentation and operational processes. You will support the maintenance of product documentation, release notes, deployment checklists, and backlog hygiene while contributing to scalable product operations and continuous process improvements.
Monitor digital experiences post-release. You will support post-launch monitoring activities, helping identify and escalate issues impacting the member experience while ensuring fixes are validated and communicated appropriately.