Digital Support Apprentice

QA Apprenticeships•City of Edinburgh, Edinburgh & Lothians

6d•Onsite

About The Position

Burness Paull is a top tier commercial law firm supporting clients across Scotland, the UK and internationally. We are a full-service, independent firm focused on employing and working with the best people to deliver a consistently high-quality service to clients. This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support. Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.

Requirements

Good communication skills.
Proactive can do attitude.
Ability to work to own initiative and as part of a team.
Willing to learn and develop new skills.

Responsibilities

Act as the first point of contact for all visitors, providing a professional meet-and-greet service and promptly notifying Burness Paull colleagues of their arrival through Microsoft Teams, Outlook, or other agreed communication channels.
Manage all reception communications through the shared Outlook mailbox, ensuring enquiries are monitored, prioritised, actioned, and escalated appropriately whilst maintaining high service standards.
Become a systems expert in Kura Engage, managing room reservations, catering requests, visitor requirements, room layouts, technology requirements, and meeting room schedules.
Utilise collaborative technology such as Microsoft Teams to liaise with internal stakeholders, Facilities, IT, Catering, and external suppliers, ensuring seamless coordination of meetings, events, and workplace services.
Utilise Emburse to process stock purchases, purchase orders, invoice administration, expense management, supplier transactions, and stock replenishment activities.
Organise business travel and accommodation using the Reid & McKay travel management system, ensuring compliance with travel policies and supporting itinerary amendments, cancellations, and delay repay claims.
Support meetings, events, and corporate functions by coordinating supplier activities, room setup, catering, hospitality services, attendee arrivals, and food and beverage requirements.
Monitor workplace facilities, including kitchens, serveries, and breakout areas, ensuring stock levels, cleanliness, health & safety, data protection, and company service standards are maintained at all times.