Digital Support Apprentice

QA Apprenticeships•Glasgow, IL

4d•Onsite

About The Position

An exciting opportunity to join a brand-new firm and a growing team. The successful candidate will work within the team on a variety of tasks including initial client calls, onboarding new clients and setting up their case. You must have excellent organisational and communication skills, a strong focus work ethic and be eager to work as part of and contribute to the general success of the team. You will also assist team members and management as and when required. We handle pre-dominantly road traffic personal injury claims.

Requirements

Excellent organisational and communication skills
Strong focus work ethic
Eager to work as part of and contribute to the general success of the team
Commitment to delivering excellent client care for each of our clients
Excellent communication skills and confident telephone manner and letter and email correspondence
Accountable for achieving objectives in a fast-paced environment whilst maintaining high standards of work quality and client care
Good attention to detail and strong organisational skills

Nice To Haves

Opportunity to stay within Minster Law and progress into roles such as Claims Handler upon successful completion of the apprenticeship
Fully supported by a dedicated QA skills coach and a mentor at work
Receive a nationally recognised qualification at SCQF Level 6 upon completion

Responsibilities

First response for all incoming claims referrals from insurer partners and customers
Recording all claim details and information onto the Case Management System (CMS) and working with the CMS and MS Excel to create new cases, entering case details accurately and filing daily correspondence. You will become a super user on this system
Using the CMS and Excel to search and maintain client details, ensuring all MI is kept up to date
Dealing with file requests made by staff and partners and conducting chaser telephone calls to clients, GP surgeries, hospitals, payroll departments and insurance companies
Collaborating digitally with colleagues via Teams and Microsoft Outlook and using Outlook to communicate with external stakeholders
Using the CMS and Excel to search and maintain client details, ensuring all MI is kept up to date
Providing advice on the claim process to customers, and gathering information such as receipts, photographs or valuations. Escalating doubtful, complex or high-value claims to a solicitor
Gathering information on new claims referred to the department, and assisting with scanning, of mail, correspondence and documents and allocating to the correct files on internal system