Digital Support Specialist

Terraboost Media•Naperville, IL

5d•Onsite

About The Position

Terraboost Media is a fast-growing retail media business specializing in regional and national media sales and outreach. With over 100,000 5-foot-tall, full-color wellness billboards nationwide, we empower advertisers to go beyond traditional advertising sponsoring wellness in communities across the USA. This unique opportunity allows brands to connect with consumers in meaningful ways, building trust, creating impact, and driving results. Advertisers enjoy prime visibility with jumbo wellness billboards strategically placed at the front doors and pharmacy wait areas of America�s top retailers. We�re looking for a highly organized and solutions-oriented Digital Support Specialist to join our Naperville, IL team. This position supports the Media Operations Department through executing operational initiatives, maintaining day-to-day network performance, supporting the Dispatch and Independent Contractor teams, and providing regular status updates, recommendations, and reporting to the Digital Operations Manager. This is a hands-on operational role that requires consistent monitoring of systems, timely completion of assigned tasks, attention to detail, and effective coordination with internal teams and Independent Contractors.

Requirements

Strong written and verbal communication skills.
Strong organizational and time-management skills with the ability to prioritize multiple tasks in a fast-paced environment.
Excellent attention to detail and accuracy.
Strong problem-solving and troubleshooting skills.
Ability to recognize issues, follow established procedures, and appropriately escalate matters requiring additional assistance or technical expertise.
Ability to work independently on assigned tasks while maintaining regular communication with the appropriate supervisor or manager.
Strong follow-through and accountability for completing assigned work.
Comfortable working with multiple computer systems, software platforms, spreadsheets, and web-based applications.
Proficiency with Microsoft Office or Google Workspace, particularly Excel or Google Sheets.

Nice To Haves

Associate degree in business, operations, communications, technology, or related field preferred.
At least 2 years of experience in operations, dispatch, administrative support, customer support, technical support, project coordination, or another fast-paced environment preferred.
Experience working with spreadsheets, online software, or operations tracking systems preferred.
Experience supporting field teams, contractors, technical equipment, or connected devices is a plus.

Responsibilities

Monitor and approve digital advertising content across multiple advertising platforms throughout the day.
Launch and manage local and national advertising campaigns, and troubleshoot issues when campaigns are not running as expected.
Coordinate field-service schedules, route work, and approve contractor payments after jobs are completed.
Provide phone and email support to field teams and contractors for equipment, connectivity, and offline system issues.
Create campaign reports, Proof of Play reports, and photo presentations for clients and leadership.
Monitor network data usage, track overages, and maintain accurate information for connected devices and systems.
Support the broader media team with social and digital advertising processes.
Communicate with internal teams to resolve issues and keep daily operations running smoothly.
Perform other duties as assigned.