Digital Strategy & Analytics Executive

Wells Fargo Bank•Charlotte, NC

21h

About The Position

Wells Fargo Consumer Banking and Lending serves customers through online and digital channels, retail branches, ATMs, and customer service centers. The organization focuses on innovation and transformation, with customers at the center of its financial products and services. The Digital Strategy & Analytics Executive leads a multi-level organization spanning digital business operations, analytics, digital strategy, and front-line risk. The role sets Digital’s data science and analytics strategy; owns executive reporting and strategic planning; oversees business operations, including budgets and vendor planning; and guides responsible adoption of AI and GenAI. It also serves as the accountable front-line risk leader for the Digital business, partnering with control, compliance, and legal teams and representing Digital in governance forums. The executive advises senior leaders on complex cross-functional issues and allocates people and financial resources across teams.

Requirements

10+ years of experience in analytics, reporting, financial modeling, or statistics, or equivalent experience demonstrated through work experience, training, military experience, or education.
6+ years of management experience.

Nice To Haves

Experience in strategy, planning, or management consulting, including business cases, roadmaps, and financial benefit tracking.
Experience leading multi-level data science, analytics, or insights organizations supporting digital, mobile, or online channels at scale.
Strong command of digital performance metrics, such as active users, enrollment, sign-on success, engagement, digital adoption, and containment.
Hands-on familiarity with advanced analytics and data tools such as SQL, Python, Power BI, or Tableau, and with modern AI/GenAI and natural language techniques for analyzing customer text.
Experience building executive reporting and communicating a clear story with data to senior leadership audiences.
Front-line risk and control experience in a regulated environment, including control design and testing, issue management, and audit or regulatory exam support.
Track record of leading through influence across product, design, technology, data, operations, risk, and control partners.
Excellent written and verbal communication skills, with the ability to make complex topics simple and actionable.
Experience in financial services, banking, or another highly regulated industry.
Bachelor’s degree in a quantitative or business field; a master’s degree or MBA is preferred.

Responsibilities

Manage, develop, and hold accountable a multi-level organization of directors, managers, and senior individual contributors across digital business operations, analytics, digital strategy, and front-line risk.
Set Digital’s data science and analytics strategy, including channel performance measurement, customer behavior and engagement analysis, forecasting, root-cause analysis, and experimentation to inform product and investment decisions.
Own executive reporting for the Digital organization, including monthly and quarterly time-series performance packages, business update reviews, KPI dashboards, and executive summaries.
Lead the Digital strategy and planning cycle, including opportunity assessments, business cases, roadmaps, dependency tracking, benefit forecasting, and decision materials for executive leadership and product committees.
Lead Digital business operations, including monthly budget and expense management, vendor and license planning, and delivery of AI-driven productivity and financial benefit commitments.
Lead responsible adoption of AI and GenAI across Digital teams to accelerate analysis, documentation, and reporting, and to scale knowledge-worker agents and new ways of working.
Serve as accountable front-line risk leader for the Digital business, overseeing procedure and control reviews, risk assessments, control-evidence packages, issue identification and remediation, accountability documentation, and audit and regulatory exam readiness.
Partner with business control management, compliance, and legal to assess emerging regulatory requirements and their implications for digital products; represent Digital in risk and control governance forums.
Advise executive leadership with decision-ready recommendations on complex cross-functional issues, often under tight timelines and with evolving inputs.
Make decisions and resolve escalated issues with broad organizational impact; manage allocation of people and financial resources across multiple teams; represent the function in senior-level governance forums.