Digital Strategy & Analytics Executive

Wells Fargo•Charlotte, NC

About The Position

Wells Fargo Consumer Banking and Lending serves customers nationwide through online and digital channels, retail branches, ATMs, and customer service centers. Its focus is on transforming and innovating around customers, enabling them to engage through a broad suite of financial products and services. The Digital Strategy & Analytics Executive leads a multi-level organization across digital business operations, analytics, digital strategy, and front-line risk. The role sets Digital’s data science and analytics strategy, owns executive reporting, and leads strategy and planning, business operations, and responsible AI adoption. It serves as the accountable front-line risk leader for the Digital business and partners with control, compliance, and legal teams on regulatory requirements. The executive advises senior leadership, resolves escalated issues with broad organizational impact, allocates people and financial resources, and represents the function in senior governance forums.

Requirements

10 or more years of experience in analytics, reporting, financial modeling, or statistics, or equivalent experience demonstrated through work experience, training, military experience, education, or a combination.
6 or more years of management experience.

Nice To Haves

Experience in strategy, planning, or management consulting, including business cases, roadmaps, and financial benefit tracking.
Experience leading multi-level data science, analytics, or insights organizations supporting digital, mobile, or online channels at scale.
Strong command of digital performance metrics, such as active users, enrollment, sign-on success, engagement, digital adoption, and containment.
Hands-on familiarity with advanced analytics and data tools such as SQL, Python, Power BI, or Tableau, and with modern AI/GenAI and natural language techniques for analyzing customer text.
Experience building executive reporting and communicating a clear data story to senior leadership audiences.
Front-line risk and control experience in a regulated environment, including control design and testing, issue management, and audit or regulatory exam support.
Track record of leading through influence across product, design, technology, data, operations, risk, and control partners.
Excellent written and verbal communication skills, with the ability to make complex topics simple and actionable.
Experience in financial services, banking, or another highly regulated industry.
Bachelor’s degree in a quantitative or business field; a master’s degree or MBA is preferred.

Responsibilities

Manage, develop, and hold accountable directors, managers, and senior individual contributors across digital business operations, analytics, digital strategy, and front-line risk.
Set Digital’s data science and analytics strategy, including channel performance measurement, customer behavior and engagement analysis, forecasting, root-cause analysis, and experimentation to guide product and investment decisions.
Own executive reporting for the Digital organization, including monthly and quarterly performance packages, business update reviews, KPI dashboards, and executive summaries.
Lead the Digital strategy and planning cycle, including opportunity assessments, business cases, roadmaps, dependency tracking, benefit forecasting, and decision materials for executive leadership and product committees.
Lead Digital business operations, including monthly budget and expense management, vendor and license planning, and delivery of AI-driven productivity and financial benefit commitments.
Lead responsible adoption of AI and GenAI across Digital teams to accelerate analysis, documentation, and reporting, and to scale knowledge-worker agents and new ways of working.
Serve as the accountable front-line risk leader for the Digital business, overseeing procedure and control reviews, risk assessments, control-evidence packages, issue identification and remediation, accountability documentation, and audit and regulatory exam readiness.
Partner with business control management, compliance, and legal to assess emerging regulatory requirements and their implications for digital products, and represent Digital in risk and control governance forums.
Advise executive leadership with clear, decision-ready recommendations on complex cross-functional issues, often under tight timelines and with evolving inputs.
Make decisions and resolve escalated issues with broad organizational impact, manage allocation of people and financial resources across teams, and represent the function in senior-level governance forums.
Support a customer-focused, risk-mitigating, and compliance-driven culture; follow applicable policies and procedures, fulfill risk and compliance obligations, and escalate and remediate issues effectively.