Digital Solutions Engagement Professional

Hawaii State Federal Credit Union • Honolulu, HI

13d • $63,000 - $81,060 • Onsite

About The Position

The HSFCU is seeking a Digital Solutions Engagement Professional where you'll have the opportunity to collaborate across the organization to scale and drive digital engagement initiatives. You will focus in developing driving and executing engagement initiatives that align with the organization's overall digital strategy, business objectives, and member needs. In this position, you'll have the unique opportunity to collaborate with other business units, leveraging data-driven insights and you will be able to incorporate your expertise in digital spaces. This position is located at our HSFCU Headquarters in Downtown Honolulu.

Requirements

• 4-6 years of professional work experience in digital marketing, campaign management, or digital content strategy, demonstrating track record of success executing multi-channel digital campaigns and analyzing performance data.
• Strong understanding of digital marketing, content strategy, and campaign execution.
• Knowledge of digital platforms including mobile application platforms and applicable marketing resources.
• Proficiency with CMS platforms, campaign tools, and analytics dashboards.
• Bachelor's degree.

Nice To Haves

• Bachelor's degree in in Marketing, Communications, Digital Media, Business Administration, Data Analytics, or other-related field.
• Related work experience in Financial Services and financial services compliance requirements.

Responsibilities

• Coordinate and executes internal and member engagement strategies that expands member adoption of HSFCU's digital and mobile banking platforms and advances business growth.
• Ensures campaign content, communication, and resources have received appropriate approvals before their execution and delivery.
• Collaborates with internal business units, including branch teams, to promote digital banking solutions and self-service tool within member interactions. Ensures staff deliver consistent information and member experiences throughout their engagement touchpoints.
• Serves as the digital banking subject matter expert and ambassador, providing training, coaching, resources, and support to branch staff and leadership.
• Educates staff on digital banking features, benefits, security, and self-service capabilities through workshops, demonstrations, and personalized assistance.
• Monitors, analyzes, and reports on campaign data and performance, providing actionable recommendations to improve results and supports data-driven decision-making.
• Maintains knowledge and awareness on digital banking trends, emerging technologies, and industry best practices. Recommends improvements that can improve and enhance member experience and digital engagement as needed.
• Provides additional support to digital channel initiatives, system enhancements, departmental projects.

Benefits

• Competitive Compensation
• 100% coverage for medical and dental premiums for full-time employees
• 50% coverage for family members' medical and dental premiums
• Pre-tax deductions for Flexible Spending Plan
• 13 paid holidays each year
• Election Day off
• Up to 2 full days off for Community Service
• Increase in PTO accrual with every year employed
• 401(k) plan with up to 10% employer contributions
• 6% employer match for 401(k)
• Profit sharing after first year
• 100% bus pass reimbursement
• Up to $100 subsidy towards parking
• Pre-Tax deductions for transportation
• Access to wellness fairs
• Flu shot clinics
• On-site fitness centers
• Flexible spending plans
• Credit union discounts
• Life, accident, and disability insurance
• In-person and online training programs
• Workshops
• Career development assistance
• Tuition assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level