Digital Solutions and Automation Specialist

Bosch Group • Watertown, MA

1d • Onsite

About The Position

As Digital Solutions and Automation Specialist you will be hands on, business-focused, applying AI, automation, and digital technologies to real world marketing, sales, and training challenges. You will focus on designing AI-driven workflows, automations, and digital experiences that improve lead generation, customer engagement, sales enablement, and training delivery.

Requirements

• Bachelor’s degree in Engineering, Information Systems, Business, or related field
• 3–5+ years experience in automation, AI tools, digital platforms, marketing technology, or sales enablement systems.
• Experience working in cross-functional environments supporting sales and/or training organizations
• Hands on experience building workflows, automations, or AI-enabled business solutions
• Strong understanding of workflow improvement and business operations
• Strong analytical and problem-solving skills
• Ability to translate technical requirements into scalable digital solutions
• Understanding of HVAC systems (heat pumps, air conditioning, etc.) preferred
• Strong leadership skills: setting and tracking KPIs, driving team performance and overseeing daily trainer activities
• Excellent communication and presentation skills for both in-person and virtual delivery

Responsibilities

• Design and build AI-driven workflows and automation solutions for marketing, sales, and training operations.
• Identify process gaps and operational inefficiencies, then develop scalable solutions to improve efficiency and user experience.
• Evaluate where automation creates value versus where human interaction is more effective.
• Use data, reporting, and user feedback to improve workflows over time.
• Enable AI-driven lead generation and customer engagement initiatives.
• Automate marketing workflows including lead routing, campaign follow-up, segmentation, and reporting.
• Improve marketing campaign execution and digital customer engagement.
• Identify opportunities to improve responsiveness, scalability, and personalization through AI and automation.
• Work directly with sales teams, distribution partners, contractors, and customers to understand workflow challenges and business needs.
• Gather feedback, identify process breakdowns, and recommend practical digital solutions.
• Act as a bridge between business teams and digital capabilities.
• Create scalable digital learning and enablement experiences.
• Enhance LMS, sales enablement, and customer engagement platforms.
• Track engagement metrics, KPIs, and user adoption trends.
• Define business requirements and support roadmap development for digital solutions.
• Develop insights and recommendations using business data and analytics.

Benefits

• health, dental, and vision plans
• health savings accounts (HSA)
• flexible spending accounts
• 401(K) retirement plan with an attractive employer match
• wellness programs
• life insurance
• long term disability insurance
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level