Digital Skills Specialist - Campus

Campus Drive All Other•Fort Worth, TX

2d•Onsite

About The Position

The Digital Skills Specialist (Trainer) assesses clients’ digital skill needs and delivers relevant training using adult education best practices. The role facilitates self-paced and instructor-led sessions in email, basic computer use, and Microsoft Word, Excel, and PowerPoint, with the goal of training the department’s assigned number of clients each month. The specialist maintains accurate client training records, tracks participation and completion, reports on lab usage and concerns, and provides technical support with software and hardware. The role also keeps the Digital Skills Lab clean, organized, and operational; reports equipment or facility issues to IT or Maintenance; and stays current on digital tools, workforce technologies, labor market trends, and instructional methods. Additional duties may support department operations, team performance, program outcomes, and Goodwill North Central Texas’s mission. The position is based at Goodwill North Central Texas, 4005 Campus Drive, Fort Worth, Texas. Work is full-time, 40 hours per week, with flexibility based on training assignments. Reliable transportation is required to travel to off-site facilities.

Requirements

Proficiency in Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
Strong customer service skills.
Effective written and verbal communication skills.
Ability to work independently.
Experience working with individuals with disabilities, disadvantages, or other barriers.
Reliable transportation to travel to off-site facilities.
Documentation sufficient to satisfy I-9 requirements.
Ability to pass a drug screen and background check.
Ability to access file cabinets, office equipment, and other workplace resources.

Nice To Haves

A bachelor’s degree in Business Administration or a related field is preferred.
Ability to speak and write in Spanish, including supporting instruction and written materials when applicable.
Knowledge of social service organizations.

Responsibilities

Assess clients’ individual digital skill needs and deliver relevant training using adult education best practices.
Facilitate self-paced and instructor-led training in email, basic computer use, Microsoft Word, Excel, and PowerPoint.
Aim to train the department’s assigned number of clients each month.
Maintain accurate and up-to-date training records for each client.
Track participation and completion rates, and regularly report on lab usage and concerns.
Help clients with software and hardware issues, guide them in using digital tools, and troubleshoot problems.
Keep the Digital Skills Lab clean, organized, and fully operational.
Report equipment or facility issues to the appropriate departments, such as IT or Maintenance.
Keep knowledge of digital tools, workforce technologies, labor market trends, and instructional methods current.
Perform additional duties to support department operations, team performance, program outcomes, and the organization’s mission.