Digital Skills Specialist - Campus
About The Position
The Digital Skills Specialist (Trainer) assesses clients’ digital skill needs and delivers relevant training using adult-education best practices. The role facilitates both self-paced and instructor-led sessions covering email, basic computer use, and Microsoft Word, Excel, and PowerPoint, with a monthly client-training target. The specialist maintains accurate client training records, tracks participation and completion, and reports on lab usage and concerns. They also provide guidance and troubleshooting for software and hardware issues, maintain a clean, organized, and operational Digital Skills Lab, and report equipment or facility problems to the appropriate departments. The specialist keeps current with digital tools, workforce technologies, labor market trends, and instructional methods, and performs additional duties that support department operations, team performance, program outcomes, and Goodwill North Central Texas’s mission. The position is based at the Goodwill North Central Texas campus in Fort Worth, Texas, and requires reliable transportation to travel to off-site facilities.
Requirements
- Proficiency in Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
- Strong customer service skills.
- Effective written and verbal communication skills.
- Ability to work independently.
- Experience working with individuals with disabilities, disadvantages, or other barriers.
- Ability to access file cabinets, office equipment, and other workplace resources.
- Reliable transportation to travel to off-site facilities.
- Documentation to satisfy I-9 requirements.
- Ability to pass a drug screen and background check.
Nice To Haves
- Bachelor’s degree in Business Administration or a related field.
- Ability to speak and write in Spanish, including supporting instruction and written materials when applicable.
- Knowledge of social service organizations.
Responsibilities
- Assess individual clients’ digital skill needs and deliver relevant training using adult-education best practices.
- Facilitate self-paced and instructor-led sessions on email, basic computer use, Microsoft Word, Excel, and PowerPoint.
- Work toward the department’s assigned monthly client-training target.
- Maintain accurate, up-to-date training records for each client.
- Track participation and completion rates and regularly report on lab usage and concerns.
- Help clients with software and hardware issues, guide them in using digital tools, and troubleshoot problems.
- Keep the Digital Skills Lab clean, organized, and operational.
- Report equipment or facility issues to appropriate departments, such as IT or Maintenance.
- Stay current with digital tools, workforce technologies, labor market trends, and instructional methods.
- Perform additional duties supporting department operations, team performance, program outcomes, and the organization’s mission.
Benefits
- Company-paid basic term life insurance
- Paid Time Off
- Voluntary medical insurance
- Voluntary dental insurance
- Voluntary vision insurance
- Short-term disability insurance
- Long-term disability insurance
- 401(k)
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
