Digital Services Infrastructure Analyst

Bird Construction•Edmonton, AB

3d•Onsite

About The Position

Reporting to the Manager, IT Infrastructure, the Digital Services Infrastructure Analyst is highly skilled and has extensive experience in managing and supporting Infrastructure, including server and storage systems, virtualization technologies, network infrastructure and security systems. They are responsible for managing the day-to-day operations of our IT infrastructure, ensuring its reliability, security, and availability. This position is based in our Edmonton, AB office and offers an opportunity to learn and grow your career within the Digital Services field.

Requirements

Undergraduate degree or diploma in Computer Science
5+ years’ experience working in Information Technology roles and industry
Experience working in a diverse, multi-branch environment, with extensive knowledge of Microsoft Technologies
Proven commitment to customer service and ITIL best-practice processes
Assertive, self-motivated, and goal oriented
Significant experience with Hybrid Active Directory, Microsoft Entra, Microsoft 365 and Microsoft Azure
Significant experience with complex High Availability enterprise services with a focus on Remote Access
Familiarity with scripting languages such as PowerShell, Python, or Bash
Understanding of containerization technologies such as Docker and Kubernetes
On-Call support commitments
Flexible and able to manage multiple priorities simultaneously; meet the time demands of unpredictable activities; capable of handling pressure and challenges in a dynamic business environment
Effective and efficient problem solving and decision-making skills; thoughtful, proactive and creative
Demonstrates a sense of urgency and strong commitment to achieving goals; ability to work in a challenging, fast-paced environment
Ability to forge, grow and maintain positive relationships with multiple groups
Strong written and oral communication skills
Able to manage multiple priorities simultaneously and meet the time demands of unpredictable activities, capable of handling pressure and challenges in a dynamic business environment
Ability to work within tight deadlines and prioritization of work to achieve them
Strong analytical, critical thinking, problem-solving skills, and a high degree of accuracy and attention to detail

Nice To Haves

Relevant certifications (CCNA, MCSE, VCP, CISSP, etc) preferred
Familiarity with CrowdStrike Falcon and Fortinet is an Asset

Responsibilities

Server Management: Working with the IT team, to design, install, configure, tune, and optimize use of the Server infrastructure and related components. Monitoring systems and responding to operational incidents. Planning, testing, and executing upgrades as necessary. Performing system backups and recovery. Conducting server builds and compliance testing. Formulating, documenting, and updating standard procedures for system administration. Administration and design of backup systems.
Network Management: Working with the IT team, to design, install, configure, tune, and optimize use of the Network infrastructure and related components. Monitoring systems and responding to incidents. Planning, testing, and executing upgrades as necessary. Site configuration, monitoring, and deployment.
Capacity Planning: Installing operating system software, patches, and upgrades. Participating in the development of KPIs for Infrastructure availability. Ensuring server, network infrastructure maintained and designed to provide high performance of business applications.
Availability Management: Ensuring integrity and confidentiality of sensitive data. Planning, documenting, and testing appropriate infrastructure-related disaster recovery and/or business continuity systems. Maintaining and supporting the messaging infrastructure to achieve high availability and performance. Identifying areas for enterprise-wide system improvements and upgrades, including trending analysis and capacity planning. Team building and coaching for operational teams.