Digital Sales & Revenue Growth Manager

Crisis24 • Annapolis, MD

3d • Hybrid

About The Position

One Call Now by Crisis24 is a leading communications platform that helps organizations instantly connect with employees, members, parents, volunteers, customers, and community stakeholders through voice, text, email, and mobile notifications. One Call Now is evolving from a traditional B2B sales model toward a more scalable digital sales and self-service buying experience. To support that shift, we are investing in sales-owned revenue strategies, customer acquisition processes, and buying experiences that expand market reach, increase recurring revenue, and convert more prospects into paying customers. The Digital Sales & Revenue Growth Manager will help Sales build the foundation for this next phase of growth by improving the revenue funnel, strengthening lead-to-customer conversion, and preparing One Call Now for future DTC growth. This role is responsible for both strategy and direct revenue generation. This person will help build the sales-side strategy for digital sales, self-service purchasing, and future DTC growth while also actively working qualified leads, converting prospects into paying customers, and contributing to new recurring revenue. This is not a marketing support or sales enablement-only position. Working closely with Marketing, Product, Engineering, Customer Support, and Operations, this person will own Sales-driven initiatives that improve lead quality, purchase readiness, funnel visibility, and conversion to paid customers, while personally engaging prospects and moving opportunities through the sales process. The ideal candidate brings sales-oriented business judgment, strong analytical skills, and hands-on selling ability, with clear accountability for measurable revenue outcomes.

Requirements

• 3–7+ years of experience in sales growth, digital sales, revenue operations, customer acquisition, sales funnel optimization, ecommerce sales, product-led growth, or related revenue-focused roles.
• Demonstrated success in a revenue-generating sales role, including working qualified leads, managing opportunities, converting prospects into customers, and contributing to sales or revenue targets.
• Experience improving customer acquisition, conversion rates, sales funnel performance, self-service revenue growth, or digital sales programs.
• Strong analytical skills with the ability to translate sales, funnel, customer, and revenue data into actionable growth recommendations.
• Experience working with CRM, marketing automation, analytics, ecommerce, or sales enablement platforms.
• Strong project management and cross-functional collaboration skills, with the ability to lead Sales-driven initiatives across Marketing, Product, Engineering, Customer Support, and Operations.
• Self-starter with a growth mindset, strong sales orientation, hands-on selling ability, and a passion for delivering measurable business outcomes.

Nice To Haves

• Experience in SaaS, subscription-based businesses, sales-led growth, ecommerce sales, product-led growth, self-service buying models, or DTC environments.
• Familiarity with Salesforce, HubSpot, Google Analytics, A/B testing platforms, digital commerce tools, and sales enablement systems.
• Experience supporting customer acquisition, revenue growth, and funnel conversion across multiple customer segments.
• Experience working in a fast-paced sales growth, revenue transformation, or go-to-market transformation environment.

Responsibilities

• Lead the Sales-Owned Shift from B2B to Digital and Self-Service Revenue
• Own the sales-side roadmap for moving from a traditional B2B sales model toward digital sales, self-service purchasing, and future DTC readiness.
• Define the revenue processes, funnel stages, handoffs, and customer experiences needed to support scalable customer acquisition.
• Improve qualified lead flow, sales funnel visibility, lead-to-customer conversion, and the movement from digital interest to direct sales engagement, quote, purchase, or close.
• Actively work assigned qualified leads, engage prospects, assess needs, guide purchase decisions, and convert opportunities into paying customers.
• Identify opportunities to simplify the buying journey, reduce manual friction, and make it easier for prospects to become paying customers.
• Continue strengthening the current B2B sales motion while building the foundation for future self-service and DTC growth.
• Drive Revenue Funnel Performance and Conversion
• Use sales, customer, and funnel data to identify where prospects stall and recommend actions to improve conversion and revenue outcomes.
• Track performance across qualified lead volume, funnel conversion, purchase readiness, self-service adoption, and new recurring revenue growth.
• Partner with Marketing on demand-generation support while ensuring Sales owns the strategy for qualification, conversion, and revenue follow-through.
• Manage assigned digital or inbound sales opportunities through follow-up, qualification, quote support, purchase guidance, and close.
• Present funnel performance, revenue insights, risks, and recommended next steps to Sales leadership and cross-functional stakeholders.

Benefits

• Information Security: Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.
• Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed