Digital Revenue Manager

Lab Alley•Austin, TX

7d•Hybrid

About The Position

We are seeking a tenacious, tech-savvy, and data-driven Digital Revenue Manager who thinks like a growth strategist. You are not a traditional, high-touch account manager who relies on manual, 1-on-1 phone calls. Instead, you marry behavioral insights with automation to run an efficient digital revenue loop. Supported by an on-staff Data Analyst, you will translate complex customer trends into sharp operational workflows, optimized CRMs, and automated AI engagement. You'll do this while also leading a team of Customer Success Managers to carry out growth strategies with existing customers. Resilient & Fast-Paced: You thrive where data velocity is high (marketplace volume is scaling >50% YoY). Revenue-Hungry: You treat revenue leakage, abandoned carts, and inactive accounts as personal challenges to solve. Automation-First: You are a CRM power-user who leverages tech to amplify a small team's impact.

Requirements

3+ years in Tech Enabled Customer Success, Operations, or RevOps-ideally within E-commerce, B2B digital marketplaces, or tech-enabled distribution.
Advanced capability in CRMs (Zoho or HubSpot are ideal) (specifically designing workflows and cross-departmental triggers).
Familiarity with modern platforms (Adobe Commerce/Magento is a major plus).
Proven ability to define data needs and convert database inputs into actionable, automated retention workflows.
A strict preference for building scalable systems over manual relationship management.

Responsibilities

Convert customer behavior and cart abandonment data into automated retention workflows.
Drive repeat business, digital portal adoption, and lifetime value (LTV).
Use data to systematically eliminate revenue leakage, bad discounts, and unnecessary refunds.
Tier clients to scale outreach via automated systems rather than manual labor.
Spot organic expansion opportunities in the data and collaborate with Marketing on targeted campaigns.
Build and manage workflows, custom modules, and automated triggers in CRM.
Partner with Marketing, IT, and Customer Care Manager to build adaptive onboarding forms, smart clarification questions, and dynamic pricing.
Ensure data from AI chat assistants flows seamlessly to frontline staff without losing context.
Optimize automated feedback loops (e.g., driving regional referrals in TX).
Manage and mentor a small group of hybrid & remote customer success staff.
Train Customer Care teams on CRM/AI tools; identify structural gaps and hire to support scaling workflows.