Digital Revenue Manager

Lab Alley•Austin, TX

8d•Hybrid

About The Position

We are seeking a tenacious, tech-savvy, and data-driven Digital Revenue Manager who thinks like a growth strategist. You are not a traditional, high-touch account manager who relies on manual, 1-on-1 phone calls. Instead, you marry behavioral insights with automation to run an efficient digital revenue loop. Supported by an on-staff Data Analyst, you will translate complex customer trends into sharp operational workflows, optimized CRMs, and automated AI engagement. You'll do this while also leading a team of Customer Success Managers to carry out growth strategies with existing customers. Resilient & Fast-Paced: You thrive where data velocity is high (marketplace volume is scaling >50% YoY). Revenue-Hungry: You treat revenue leakage, abandoned carts, and inactive accounts as personal challenges to solve. Automation-First: You are a CRM power-user who leverages tech to amplify a small team's impact.

Requirements

3+ years in Tech Enabled Customer Success, Operations, or RevOps-ideally within E-commerce, B2B digital marketplaces, or tech-enabled distribution.
Advanced capability in CRMs (Zoho or HubSpot are ideal) (specifically designing workflows and cross-departmental triggers).
Familiarity with modern platforms (Adobe Commerce/Magento is a major plus).
Proven ability to define data needs and convert database inputs into actionable, automated retention workflows.
A strict preference for building scalable systems over manual relationship management.

Nice To Haves

Adobe Commerce/Magento is a major plus

Responsibilities

Turn Insights into Action: Partner with our data analyst, tech team, and marketing to convert customer behavior and cart abandonment data into automated retention workflows.
Retain & Expand: Drive repeat business, digital portal adoption, and lifetime value (LTV).
Protect Margins: Use data to systematically eliminate revenue leakage, bad discounts, and unnecessary refunds.
Account Segmentation: Tier clients to scale outreach via automated systems rather than manual labor.
Fuel the Pipeline: Spot organic expansion opportunities in the data and collaborate with Marketing on targeted campaigns.
CRM Optimization: Build and manage workflows, custom modules, and automated triggers.
AI Roadmap: Partner with Marketing, IT, and Customer Care Manager to build adaptive onboarding forms, smart clarification questions, and dynamic pricing.
Omnichannel Handoffs: Ensure data from AI chat assistants flows seamlessly to frontline staff without losing context.
Feedback Loops: Optimize automated feedback loops (e.g., driving regional referrals in TX).
Team Leadership: Manage and mentor a small group of hybrid & remote customer success staff.
Training & Talent: Work with the Customer Care Manager to train Customer Care teams on CRM/AI tools; identify structural gaps and hire to support scaling workflows.