Digital Reporting Supervisor

Esquire Deposition Solutions • Atlanta, GA

1d • Remote

About The Position

As the Supervisor, Digital Reporting, you’ll supervise the performance of Digital Reporters within your assigned service area, supporting your Area Manager, Digital Reporting in delivering service excellence. You’ll manage expectations for Digital Reporters’ work product and quality against Esquire’s digital reporter scorecard, and serve as a coach and trainer on digital reporting best practices, technologies, and education. You’ll thrive in a fast-paced environment where coaching, sound judgment, and relationship-building are key.

Requirements

• One year of experience working in the legal services industry preferred
• Working knowledge of the MS Office Suite and the ability to learn Esquire’s technology platforms
• High school diploma or equivalent required
• Knowledge of court procedures, legal documents, and legal terminology
• Excellent interpersonal, written, and verbal communication and organizational skills, with a superior client-service mentality and a proactive, detail-oriented approach to planning work and meeting deadlines
• Ability to learn Company’s technology platforms
• Proactivity and responsiveness
• Must be detail-oriented with the ability to plan work effectively, to meet the deadlines assigned, and to make sound decisions
• Ability to multi-task and shift priorities
• Ability to resolve challenges and support process improvement
• Ability to work under pressure
• Ability to establish and maintain effective working relationships with stakeholders
• Ability to follow the Company’s standards and best practices for digital reporting and recording to ensure digital reporters’ quality assurance measurements are met
• Knowledge of adult training principles and methods

Nice To Haves

• Some college experience or a college degree preferred

Responsibilities

• Coordinate the successful onboarding of new Digital Reporters, including equipment shipment, setting expectations and ways of working, and completing onboarding plans and 30-60-90-day reviews
• Coach digital reporters and deliver ongoing performance feedback
• Support Digital Reporters through The Court Reporting Academy and Esquire’s Apprenticeship Program
• Deliver training for digital reporters on skills, policies, compliance, products, and services
• Maintain NetSuite vendor profiles, and monitor and approve time cards and expenses for assigned digital reporters
• Build strong relationships between digital reporters and stakeholders, including local field offices and transcription teams, and communicate reporter availability to local field teams
• Resolve quality concerns and conduct regular quality performance evaluations against established performance expectations for record capture
• Participate in the performance review process, including documenting performance issues and partnering with Human Resources on disciplinary action when needed

Benefits

• Medical, dental, vision, short & long term disability insurance, basic life & supplemental insurance for employees and their dependents
• Eligibility to enroll in the company’s 401(k) plan with match contribution
• Two weeks of vacation leave per year (80 hours annually)
• 10 paid holidays per year and 2 paid “floating” holidays per year
• 5 paid sick days per year
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED