Digital Reporter Analyst

U.S. Legal Support•Ocala, FL

8d•Onsite

About The Position

As a Digital Reporter Analyst, you will play a critical role in supporting our Digital Reporting operations by coordinating transcript production, managing assignment workflows, and ensuring deliverables are completed accurately and on time. This position serves as the bridge between Digital Reporters, transcription professionals, and internal teams. The ideal candidate is highly organized, adaptable, solutions-oriented, and comfortable managing multiple time-sensitive tasks throughout the day.

Requirements

Strong attention to detail and commitment to accuracy.
Excellent organizational and time-management skills.
Ability to manage multiple priorities in a deadline-driven environment.
Strong problem-solving and critical-thinking abilities.
Effective verbal and written communication skills.
Comfort working with technology and learning new systems.
Ability to perform repetitive tasks while maintaining a high level of quality.
Adaptability and willingness to support team members when needed.
Dependability, accountability, and a strong work ethic.
High School Diploma or equivalent.
Minimum of one year of professional work experience in an administrative, operations, customer service, data entry, production support, or related role.
Strong computer skills and proficiency with Microsoft Office applications.
Ability to work onsite in the Ocala office Monday through Friday.
Strong organizational, communication, and multitasking abilities.

Nice To Haves

Experience in litigation support, legal services, transcription, records management, or document production.
Experience working in a deadline-driven environment.
Quality assurance or workflow coordination experience.
Experience supporting remote teams or vendors.

Responsibilities

Manage a queue of time-sensitive assignments and production tasks.
Assign transcription work to qualified transcribers based on workload and turnaround requirements.
Monitor transcript deadlines and ensure timely completion of assignments.
Prioritize multiple projects while meeting established service expectations.
Track assignment progress and proactively address potential delays.
Review paperwork and documentation submitted by Digital Reporters for accuracy and completeness.
Perform quality control checks on transcripts, forms, and production materials.
Ensure files, documentation, and records meet company standards and requirements.
Identify and resolve discrepancies before deliverables are sent to clients.
Serve as a resource for transcribers by answering questions and resolving issues related to audio files, documentation, and workflows.
Communicate effectively with internal departments, Digital Reporters, and transcription vendors.
Escalate issues as needed while maintaining a solutions-focused approach.
Assist team members with follow-up activities and special projects to keep operations running smoothly.
Utilize multiple systems and technologies to track assignments and maintain accurate records.
Support continuous improvement efforts by identifying process enhancements and efficiencies.
Maintain confidentiality and professionalism while handling sensitive legal materials.
Contribute to a collaborative team environment focused on delivering exceptional client service.