Digital Renewals Sales Representative

Autodesk•Denver, GA

3d•Hybrid

About The Position

The Digital Renewals Sales Representative is a skilled level contributor responsible for optimizing workflows to manage high volume renewal cycles, performing advanced negotiation and communication activities, and providing partner support with minimal guidance. The representative proactively identifies customer needs, analyzes churn risks, recommends solutions, and ensures strong customer retention. They leverage CRM systems to automate workflows, analyze data, and streamline renewals processes. This model is not about where people sit, it’s about how we win. A primarily office-based inside sales team creates the environment needed to build skills faster, collaborate more effectively, and drive stronger enterprise outcomes, while still respecting flexibility and modern ways of working. This role is Monday to Friday with an expectation of being in-office 3 days per week.

Requirements

2+ years of experience in inside sales, renewals, account management, or customer success, preferably in software/SaaS environments
Demonstrated ability to independently execute high volume renewals
Experience using CRM systems (e.g., Salesforce, Dynamics) to manage renewal workflows
Proven communication and negotiation skills with the ability to influence customer decisions
Ability to work autonomously, multitask, and prioritize across a large territory

Nice To Haves

Experience with subscription or recurring revenue business models
Background in data driven churn analysis or customer retention strategies
Familiarity with partner led sales motions or channel ecosystems
Experience forecasting renewal revenue or using dashboards to track pipeline health
Demonstrated ability to collaborate across sales, operations, and partner teams

Responsibilities

Execute end to end renewal motions independently, streamlining workflows and reducing manual effort
Provide renewals coverage across a broad range of segmented accounts, prioritizing by spend, complexity, and growth potential
Defend the current customer base by accurately and independently executing renewals
Drive and close seat expansions at renewal using standard playbooks with minimal supervision
Monitor auto renewal statuses and intervene to prevent churn when auto renewals are disabled
Develop and maintain pipeline visibility, forecasts, and CRM discipline across all territory accounts
Handles high volume renewal cycles efficiently and independently
Proactively identifies customer needs and improves retention outcomes
Applies creative approaches to secure renewals with minimal guidance
Uses creative techniques to reach renewal agreements
Automates workflows, analyzes CRM data, and enhances operational efficiency
Partner with Account Representatives to initiate larger cross sell or expansion motions
Provide light touch support for partner owned accounts with minimal guidance
Share churn indicators, renewal blockers, and upsell signals across teams
Offer insights on packaging and product improvements based on customer patterns