Digital Programme Manager

Havas Group•Boston, MA

About The Position

Ledger Bennett, an integrated B2B agency within Havas Group, is seeking a Digital Programme Manager. This role is responsible for the client-side management and coordination of a major global website transformation programme. The successful candidate will ensure effective programme governance, align client teams, and integrate business, marketing, creative, and technology workstreams to deliver a successful digital platform. This senior programme management position requires significant experience in enterprise digital transformation, stakeholder management, technology delivery, and commercial governance. The role acts as the central point of coordination between the client organization and its delivery partners, managing decisions, dependencies, and alignment with business objectives.

Requirements

Significant experience managing complex digital transformation programmes.
Experience delivering enterprise websites or digital platforms.
Strong understanding of digital strategy, UX, creative, content and technology delivery.
Experience working with multiple internal teams and external delivery partners.
Strong programme governance and stakeholder management skills.
Experience managing technology dependencies and enterprise IT stakeholders.
Experience with global websites and localisation.
Experience managing scope, budgets, risks and delivery timelines.
Strong understanding of Agile delivery and modern digital development.
Excellent communication and presentation skills.
Experience working with agencies, systems integrators and platform vendors.
Highly organised and structured.
Strong communicator and relationship builder.
Commercially aware.
Comfortable operating in complex enterprise environments.
Able to manage ambiguity and competing priorities.
Confident challenging stakeholders constructively.
Strong problem-solving and decision-making skills.
Collaborative and partnership oriented.
Able to operate at both strategic and operational levels.

Nice To Haves

Experience with headless CMS / composable architecture.
Experience with enterprise cloud infrastructure and integrations.
Experience working with enterprise architecture and security teams.
Experience managing large-scale content migration programmes.
Experience in B2B marketing or enterprise technology environments.

Responsibilities

Own the client-side programme management of the website transformation.
Establish and maintain the overall programme plan, milestones and delivery governance.
Coordinate the client’s internal teams and external delivery partners.
Establish programme governance forums, reporting and escalation processes.
Maintain the programme RAID log, decision log and dependency tracker.
Ensure that programme risks and issues are identified, managed and escalated appropriately.
Coordinate steering committee and programme board meetings.
Ensure that decisions are made within agreed timescales.
Provide clear and accurate programme reporting to senior stakeholders.
Coordinate the client’s responsibilities across business, marketing, content, IT, security, infrastructure and regional teams.
Ensure that client resources are identified, allocated and available when required.
Manage client-side dependencies and approvals.
Ensure that client deliverables are provided to agreed standards and timelines.
Coordinate UAT, business acceptance and operational readiness.
Ensure that the client organisation is prepared for launch and ongoing operation.
Coordinate regional and functional stakeholder input.
Support the Product Owner in prioritising requirements and resolving competing priorities.
Coordinate the client’s technology workstreams and internal IT stakeholders.
Ensure that enterprise architecture, security, infrastructure and application development teams are engaged at the appropriate stages.
Coordinate technical reviews, approvals and stage gates.
Ensure that client-side technical dependencies are identified and managed.
Coordinate infrastructure, networking, DNS, security, IAM and integration activities.
Ensure that technical standards and governance requirements are understood and addressed.
Coordinate the client-side approval of changes.
Ensure that changes are assessed for their impact on cost, timeline and resources.
Support commercial discussions with LB and other delivery partners.
Ensure that the programme remains aligned to the agreed investment and delivery objectives.
Work closely with the delivery teams to maintain a single, integrated programme plan.
Coordinate the client’s inputs into partner’s delivery activities.
Ensure that partners have the information, access, decisions and resources required to deliver.
Review progress against agreed milestones and deliverables.
Support the resolution of delivery risks and issues.
Coordinate client approvals and sign-offs.
Ensure that changes to scope, assumptions or dependencies are appropriately managed.
Maintain a collaborative and transparent relationship with LB.
Act as the primary client-side programme management counterpart to LB.
Coordinate the website programme with the wider marketing strategy and creative concept development.
Ensure that business objectives and marketing priorities are reflected in the website programme.
Manage dependencies between strategy, audience research, creative, UX, content and technology.
Ensure that the website remains aligned to the organisation’s business strategy.
Support the Solution Architect and Enterprise Architect in resolving technical decisions.
Coordinate technical readiness for testing, deployment and launch.