Digital Product Manager, Ann Sacks
About The Position
Ann Sacks is a luxury tile and stone brand within Kohler Co., known for craftsmanship, material innovation, and curated design experiences. Ann Sacks is accelerating its eCommerce and digital experience capabilities to better serve designers, homeowners, and trade professionals. We are seeking a Digital Product Manager to help shape and execute the Ann Sacks eCommerce and digital roadmap, while running the day-to-day delivery cadence across our Adobe-based ecosystem (CMS, DAM, PIM, analytics, and commerce integrations). Under the direction of the Director-Brand & Marketing, this role translates UX, technology, and commercial priorities into a structured plan of work, maintains a high-quality backlog, coordinates releases, and ensures measurement frameworks support conversion optimization and revenue growth. The position will engage in cross-functional enterprise relationships (IT, Data/Analytics, Marketing, eCommerce, Sales/Trade) as well as agency/vendor partnerships and SEO.
Requirements
- Bachelor’s degree in business, Information Systems, IT, Analytics, or equivalent experience preferred.
- Requires a minimum of 5 years of experience in digital product management, eCommerce product ownership, or digital platform delivery.
- Proven experience managing backlogs, writing user stories, coordinating UAT, and supporting agile delivery.
- Experience with eCommerce platforms and digital merchandising concepts (product discovery, PDP optimization, conversion funnels) required.
- Experience with enterprise platforms (CMS/DAM/PIM/analytics); Adobe ecosystem (AEM) strongly preferred.
- Strong ability to translate between business (merchandising, marketing, sales) and technical teams.
- Familiarity with product data, catalog management, and content-driven commerce experiences.
- Experience supporting implementation of tools beyond the website (e.g., merchandising tools, CRM enhancements, workflow platforms).
- Advanced communication skills required to effectively navigate a variety of stakeholders across complex projects.
- Applicants must be authorized to work in the US without requiring sponsorship now or in the future.
Nice To Haves
- Adobe ecosystem (AEM) strongly preferred.
Responsibilities
- Co-develop and maintain a rolling 12-month eCommerce and digital roadmap, including site experience enhancements, product discovery improvements, and conversion optimization initiatives.
- Translate business priorities (e.g., product launches, merchandising strategies, trade customer needs) into epics, user stories, acceptance criteria, and delivery plans.
- Balance quick wins (e.g., PDP enhancements, navigation improvements) with longer-term capability building (e.g., personalization, advanced merchandising, product configurators).
- Partner with stakeholders to define success metrics tied to conversion rate, AOV, engagement, and revenue performance.
- Own backlog operations: intake, refinement, prioritization recommendations, dependency mapping, and story readiness across eCommerce and digital initiatives.
- Facilitate agile ceremonies (sprint planning, backlog grooming, standups, retrospectives) across internal teams and external partners.
- Coordinate UAT, release readiness, and launch communications for site features, merchandising updates, and product launches.
- Identify risks and trade-offs, providing clear options and impact assessments to support decision-making.
- Drive enhancements across Ann Sacks’ digital ecosystem with a focus on product storytelling and online selling.
- Support implementation of tools that enhance eCommerce operations and customer experience, such as: Product sampling workflows, Trade account experiences and pricing visibility, Lead generation and showroom appointment tools, Content and merchandising workflows.
- Assist in discovery and requirements gathering with business stakeholders (eCommerce, merchandising, marketing, sales).
- Coordinate delivery with IT and platform owners, including backlog creation, UAT, and launch readiness.
- Ensure tools integrate seamlessly with existing systems and support measurable outcomes.
- Maintain KPI definitions and tracking aligned to eCommerce performance (conversion rate, revenue, engagement, product performance).
- Partner with Data & Analytics to ensure accurate event tracking and taxonomy.
- Provide reporting and insights on: Customer journeys and drop-off points, Product and category performance, Content effectiveness and merchandising impact.
- Support ongoing optimization efforts (CRO, SEO, and content strategy).
- Develop release notes, user guides, and training materials for eCommerce and content teams.
- Enable merchandising and marketing teams to effectively use CMS, DAM, and product tools.
- Establish feedback loops with users to continuously improve workflows and site performance.
Benefits
- Day 1 benefits
- Performance bonus/variable incentive compensation
- Competitive total rewards package to support your health and wellbeing
- Access to career growth and development opportunities
- Diverse and inclusive workplace
- Strong culture of innovation
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
