Digital Product Manager

BMO•Toronto, ON

3d•CA$69,000 - CA$129,000

About The Position

Supports the design and delivery of employee digital experiences for a designated portfolio. Ensures the employee is at the center of plans, designs and development to digitally enable employees. Leverages insights to drive the overall employee experience definition and prioritization that enables a focus on what matters most to our employees. Provides product and process expertise to manage the business and people impacts of work. Brings together stakeholders to integrate technology across multiple channels, business groups, geographies and customer segments and ensures alignment with business goals. Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do. Ensures alignment between values and behaviour that fosters diversity and inclusion. Regularly connects work to BMO's purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through. Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders. Attracts, retains, and enables the career development of top talent. Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance. Builds change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives. Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs. Provides advice and guidance to assigned business/group on implementation of solutions. Influences and negotiates to achieve business objectives. Assists in the development of strategic plans. Identifies emerging issues and trends to inform decision-making. Helps determine business priorities and best sequence for execution of business/group strategy. Supports the execution of strategic initiatives in collaboration with internal and external stakeholders (Product, Technology, Corporate Support Areas, business partners, etc.). Builds effective relationships with internal/external stakeholders including third party suppliers. Ensures alignment between stakeholders. Collaborates with internal and external stakeholders in order to deliver on business objectives. Analyzes customer data and information to provide insights and recommendations. Gathers and formats data into regular and ad-hoc reports, and dashboards. Monitors and tracks customer experience, process performance and other metrics; addresses any issues. Provides input to the planning & implementation of changes in the channel operations environment. Decides how to address requirements / user stories / product needs. Writes user stories and helps to define requirements. Supports execution and build of team deliverables / work streams within required service level agreements and standards. Works with development and platform teams to ensure quality and timeliness of changes into the channel operations environment. Supports the tracking, prioritization and resolution of issues related to customer digital experience. Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus. Provides specialized consulting, analytical and technical support. Exercises judgment to identify, diagnose, and solve problems within given rules. Works independently and regularly handles non-routine situations. Broader work or accountabilities may be assigned as needed. Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Requirements

Typically between 5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
A track record of building and deploying digital initiatives across mobile, tablet & desktop within the financial services industry.
Knowledge of digital technology user interfaces, UX design practices, usability testing and digital analytics.
Verbal & written communication skills - In-depth.
Collaboration & team skills - In-depth.
Analytical and problem solving skills - In-depth.
Influence skills - In-depth.
Data driven decision making - In-depth.

Nice To Haves

Experience in Agile methodology and / or working in cross-functional teams (preferred).

Responsibilities

Supports the design and delivery of employee digital experiences for a designated portfolio.
Ensures the employee is at the center of plans, designs and development to digitally enable employees.
Leverages insights to drive the overall employee experience definition and prioritization that enables a focus on what matters most to our employees.
Provides product and process expertise to manage the business and people impacts of work.
Brings together stakeholders to integrate technology across multiple channels, business groups, geographies and customer segments and ensures alignment with business goals.
Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.
Ensures alignment between values and behaviour that fosters diversity and inclusion.
Regularly connects work to BMO's purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.
Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.
Attracts, retains, and enables the career development of top talent.
Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.
Builds change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.
Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.
Provides advice and guidance to assigned business/group on implementation of solutions.
Influences and negotiates to achieve business objectives.
Assists in the development of strategic plans.
Identifies emerging issues and trends to inform decision-making.
Helps determine business priorities and best sequence for execution of business/group strategy.
Supports the execution of strategic initiatives in collaboration with internal and external stakeholders (Product, Technology, Corporate Support Areas, business partners, etc.).
Builds effective relationships with internal/external stakeholders including third party suppliers.
Ensures alignment between stakeholders.
Collaborates with internal and external stakeholders in order to deliver on business objectives.
Analyzes customer data and information to provide insights and recommendations.
Gathers and formats data into regular and ad-hoc reports, and dashboards.
Monitors and tracks customer experience, process performance and other metrics; addresses any issues.
Provides input to the planning & implementation of changes in the channel operations environment.
Decides how to address requirements / user stories / product needs.
Writes user stories and helps to define requirements.
Supports execution and build of team deliverables / work streams within required service level agreements and standards.
Works with development and platform teams to ensure quality and timeliness of changes into the channel operations environment.
Supports the tracking, prioritization and resolution of issues related to customer digital experience.
Provides specialized consulting, analytical and technical support.
Exercises judgment to identify, diagnose, and solve problems within given rules.
Works independently and regularly handles non-routine situations.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.