Digital Product Manager Lead Senior – Mobile & Online Banking Security

PNC•Austin, TX

9d•$112,000 - $228,800•Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Digital Product Manager Lead Senior within PNC's Digital- Retail organization, you will be based in Pittsburgh, PA, Cleveland, OH, Philadelphia, PA, Denver, CO or Austin, TX. You will lead complex, cross channel initiatives that span mobile, web, and assisted experiences, acting as the product authority for front door and in session security capabilities. This role requires deep partnership with Technology, Cybersecurity, Fraud, Risk, and Operations, and regular engagement with senior stakeholders across the enterprise. Why this role matters Mobile and online banking are the primary entry points for customers. This Lead Senior role owns the security experiences that protect those entry points, directly impacting customer trust, fraud exposure, regulatory confidence, and the overall health of the digital banking ecosystem.

Requirements

7+ years of digital product management experience with ownership of large scale, customer facing platforms.
Proven experience leading mobile and/or online banking products in regulated or high risk environments.
Strong working knowledge of authentication and access concepts (e.g., MFA, step up authentication, device trust, session controls).
Demonstrated ability to lead cross functional initiatives and influence senior stakeholders without direct authority.
Strong analytical, communication, and risk management skills.
Experience with mobile security, biometrics, or passwordless authentication.
Familiarity with identity standards (e.g., OAuth, OpenID Connect, SAML).
Background partnering closely with cybersecurity, fraud, and enterprise risk teams.
Financial services experience strongly preferred.
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
Bachelors

Nice To Haves

Agile Web Development
Business Requirements Documentation (BRD)
Data Visualization
Digital User Experience
Employee Engagement
IT Architecture
JavaScript
Wireframing

Responsibilities

Own the end to end product vision, strategy, and multi year roadmap for mobile and online banking security, including sign in, multi factor authentication, step up challenges, device recognition/binding, session management, and access recovery.
Drive prioritization decisions that balance usability, fraud risk, regulatory expectations, and platform scalability.
Act as the recognized product lead and decision maker for mobile and online banking security experiences.
Serve as product owner for one or more agile crews delivering security and authentication capabilities.
Translate strategy into epics, features, and user stories with clear acceptance criteria, including complex edge cases and failure scenarios.
Coordinate dependencies across mobile, web, and shared security platforms to ensure consistent experiences across channels.
Lead delivery of authentication and access controls across iOS, Android, and web platforms.
Partner with Cybersecurity and Fraud teams to embed risk based and adaptive security controls aligned to current and emerging threat vectors.
Ensure solutions scale reliably across millions of customers with minimal friction and operational overhead.
Operate as part of the first line of defense, supporting risk assessments, audits, and regulatory reviews related to digital banking security.
Partner with risk, compliance, and legal teams to ensure secure experiences align with enterprise standards and policies.
Own documentation and evidence related to product controls, decisions, and governance outcomes.
Define and monitor KPIs and success metrics (e.g., authentication success rates, challenge rates, fraud losses, call center impact).
Use data and customer insights to continuously improve security outcomes and customer experience.
Drive alignment across Digital Banking, Technology, Cybersecurity, Fraud, Risk, and Operations.
Communicate roadmap, priorities, and risks clearly to senior leaders and executive forums.
Coach and mentor other product managers, raising security product maturity and execution rigor across the digital organization.
Drives digital strategy across business segments to optimize digital experience, leveraging design thinking and other best practices.
Monitors the marketplace to assess digital experience trends and results in order to recommend new digital experiences or enhancements to existing experiences.
Prioritizes and decisions recommendations.
Drives business case development.
Develops and designs the features of new or existing digital experiences to take advantage of an identified market need or opportunity.
Manages the development, production, roll-out or promotion of digital experiences.
Partners with key stakeholders including Product, Technology, MIS, Line of Business, Marketing and other internal service partners as well as external stakeholders to ensure all digital experiences meet their strategic goals.
Partners with Marketing to Develop in product-specific marketing initiatives.
May participate in client facing activities.
As part of the first line of defense, supports risk management, compliance, and audit needs.
Drives business, financial, and customer experience results of new and existing products and effectively recommends modifications in experiences and/or marketing to improve results.
May coordinate and/or coach Product Managers and Associates.

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service