Senior Lead Digital Product Manager

Wells Fargo • Charlotte, NC

1d • Hybrid

About The Position

Wells Fargo is seeking an experienced Senior Lead Digital Product Manager to join the Retail Services business and drive product development for installment loan originations. This role owns the end-to-end product roadmap, translating strategic objectives into prioritized features and user stories that deliver measurable customer and business value. The role will partner cross-functionally with technology, risk, compliance, and business stakeholders to deliver scalable, compliant, and customer-centric digital lending experiences.

Requirements

• 7+ years of digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 5+ years of experience working in an agile environment, managing tradeoffs and executing day to day backlog prioritization and refinement; defining release plans aligned to the product strategy and roadmap
• Proven experience leading complex digital initiatives from strategy through execution, balancing speed, risk, and compliance
• Demonstrated ability to build consumer lending products grounded in customer needs and insights
• Familiarity with UX/UI principles and collaborative design practices
• Strong analytical capabilities with experience using data to inform decisions
• Ability to break down complex problems into actionable solutions
• Excellent communication skills with the ability to influence and align stakeholders across all levels
• Experience translating complex technical and business concepts for diverse audiences
• Background in Financial Services or FinTech
• Experience operating in highly regulated environments with strong understanding of risk, compliance, and audit processes
• Experience leading Scrum teams in matrixed, geographically distributed organizations
• Ability to influence, motivate, and guide teams across decentralized environments
• Experience with tools such as Jira, Confluence, and Tableau (or similar)
• Comfortable leveraging data and AI-powered tools to support decision-making and delivery
• Ability to synthesize multi-dimensional, complex, and interrelated concepts into clear, consumable, implications, actions, and decisions
• Demonstrated track record of effective influencing and collaboration at all levels
• Exceptional problem solving abilities
• Exceptional ability to translate complex business and operational concepts so they are clearly understood in support of sound decisions to meet business objectives
• Excellent written and oral communication skills with ability to clearly communicate results

Responsibilities

• Articulate and evolve the product vision, strategy, and priorities aligned to business goals
• Own and maintain a clear, outcome-driven product roadmap for installment loan originations
• Oversee multiple Agile teams, enabling high-quality delivery through iterative development
• Define, prioritize, and refine the product backlog aligned to strategic objectives
• Ensure effective sprint planning, execution, and continuous improvement
• Convert business strategies, regulatory requirements, and operational needs into epics, features, and user stories with clear acceptance criteria
• Balance customer needs, technical constraints, and compliance requirements in prioritization decisions
• Develop deep knowledge of product capabilities, operating processes, and technical architecture
• Serve as a subject matter expert for stakeholders across the organization
• Partner with engineering, design, risk, compliance, operations, and external partners to deliver end-to-end capabilities
• Represent installment loan originations in large-scale planning and enterprise initiatives
• Define success metrics and monitor product performance using data, reporting, and feedback loops
• Use insights to continuously improve the originations customer experience
• Ensure all initiatives adhere to internal policies, regulatory requirements, and risk management frameworks
• Proactively identify and mitigate product and operational risks
• Foster a strong agile discipline that inspires teams to continuously improve delivery evidenced through key agility metrics
• Build frameworks for complex decision making that enable effective debate and accelerate getting to the right answer

Benefits

• Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company.
• They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions.
• There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed