Digital Product Manager – Digital Account Opening

MVB Bank

15h • Remote

About The Position

MVB is partnering with a market-leading Digital Account Opening provider to bring best-in-class account opening capabilities to our clients. The Digital Product Manager – Digital Account Opening owns this product from implementation through ongoing optimization, building the roadmap, managing the vendor relationship, and working across departments to make this a cornerstone offering for MVB. This role requires someone who can balance strategic thinking with hands-on execution. You'll work closely with the Chief Deposit Officer and deposits team to bring their strategy to life—understanding client needs, translating them into product requirements, and partnering with the vendor to deliver solutions. You'll also coordinate with compliance, risk, legal, and operations teams to ensure the solution meets all regulatory requirements, while working with marketing and sales on client positioning and go-to-market strategy. The ideal candidate is comfortable wearing multiple hats—product strategist, project manager, vendor relationship manager, and internal consultant. You understand banking regulations, can speak the language of both business stakeholders and technical teams, and know how to tune and optimize solutions in partnership with the deposits organization to meet their evolving needs.

Requirements

• Bachelor's degree in Business, Computer Science, or a related field
• 5+ years of product management experience in financial services, preferably with exposure to digital banking products, account opening processes, or core banking systems
• Track record of successfully launching and managing digital products or platforms
• Understanding of web and mobile technologies, API integrations, and how digital banking systems work—enough to have credible conversations with technical teams and translate requirements effectively
• Working knowledge of banking regulations including USA PATRIOT Act, BSA/AML, and KYC/CIP requirements as they relate to account opening
• Strong communication skills with the ability to present to and influence stakeholders at all levels
• Self-starter who can identify what needs to be done and drive it to completion with minimal oversight

Nice To Haves

• MBA or advanced degree
• Experience with Digital Account Opening platforms or customer onboarding solutions
• Product management certification (e.g., Pragmatic Institute, Product School)
• Familiarity with core banking platforms and integration testing processes

Responsibilities

• Partner with the Director of Digital Product to develop and maintain the Digital Account Opening product roadmap, prioritizing features and enhancements based on client needs and business objectives
• Gather input from internal stakeholders and clients to inform the roadmap, making trade-off decisions when priorities conflict
• Stay informed on market trends, competitive offers, and regulatory changes that could impact the product strategy
• Develop project plans with clear timelines and milestones for product launches and enhancements
• Coordinate with business stakeholders, compliance, risk, legal, and operations to ensure all requirements are addressed
• Work with PMO to establish repeatable launch processes and drive adoption across the organization
• Partner with marketing and sales to develop go-to-market materials and client-facing messaging
• Serve as the primary point of contact for the Digital Account Opening vendor, managing the day-to-day relationship and escalating issues as needed
• Hold the vendor accountable to contractual commitments and service level agreements
• Work with the vendor to troubleshoot issues, test new features, and implement configuration changes
• Monitor key performance metrics including application completion rates, abandonment points, processing times, and client satisfaction
• Identify opportunities to improve the user experience and reduce friction in the account opening process
• Use performance data and client feedback to inform product enhancements and prioritization decisions
• Create and maintain training materials and documentation for internal teams and clients
• Provide product training to internal stakeholders and support client onboarding as needed

Benefits

• Medical, Dental and Vision Insurance
• Health Savings Account (HSA), Health Reimbursement Account (HRA) & Flexible Spending Accounts (FSA)
• Short- and Long-Term Disability Plan
• Group Life Insurance
• 401K Salary Deferral Plan
• Wellness Program
• Education & Tuition Expense Reimbursement
• PTO and Unique Vacation Purchase Program
• Nationwide Pet Insurance Coverage

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level