Digital Product Manager - Dealer Websites

Caterpillar Inc.•Peoria, IL

4d•Onsite

About The Position

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Cat Digital is the digital and technology arm of Caterpillar Inc., leveraging the latest technologies to build industry-leading digital solutions for our customers and dealers. With over 1.5 million connected assets worldwide, our teams use data, technology, advanced analytics, telematics, and AI capabilities to help our customers build a better, more sustainable world. Join our Cat Digital team and be responsible for providing day-to-day support to dealers and field service staff in relation to product implementation, customization, questions, and problems.

Requirements

Working Knowledge of business analysis and the set of tasks, techniques and tools required to identify business needs; ability to recommend solutions that deliver value to stakeholders.
Extensive Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Extensive Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Extensive Experience in software change request management; ability to manage software product change requests from customers, prospective customers, vendors, and internal staff.
Working Knowledge of software engineering; ability to deliver new or enhanced fee-based software products.
Working Knowledge of strategies, practices and tools for resolving software problems; ability to manage software problems in installed software products.
Extensive Experience with the business aspects and operation of a software product; ability to manage install base, current uses, future plans, and product vision.
Extensive Experience with UAT activities, tasks, tools, and techniques; ability to design, implement and evaluate acceptance tests for end-users.

Nice To Haves

Typically, a Bachelor’s or Master’s degree preferably in computer science, information systems, marketing, communications, engineering or related field
Proven experience within Product Management (typically 3+ years)
Extensive experience leading a technical team while simultaneously managing multiple projects (typically 8+ years)
Extensive experience with the Agile methodology
Demonstrated ability to communicate appropriately to ensure a team’s success
Domain expertise in business applications
Strong accountability planning/organization, and teamwork
Highly developed interpersonal skills to deal with sensitive, emotional or potentially controversial situations.
Excellent oral and written communication skills
Experience working with onshore/offshore team model
Product Owner certification (CSPO from Scrum Alliance)
Knowledge of SDLC and demonstrated experience employing SDLC in aspects of the project management process
Experience managing projects using Agile software tools such as, VSTS, JIRA, Team Services, Rally, Aha
Demonstrated ability to empower teams
Strong accountability, teamwork, and interpersonal skills, and communication skills

Responsibilities

Proactively gathers and synthesizes dealer feedback, insights, and pain points through interviews, workshops, pilots, and ongoing engagement to inform product decisions.
Establishes feedback loops with dealers to validate concepts, usability, and effectiveness of dealer website tools and capabilities.
Coordinates with product development engineers to track and communicate design, development, support, and maintenance problems and solutions.
Identifies, documents, and reports design, reliability and maintenance problems and bugs.
Gathers and consolidates feedback from customers and field staff.
Coordinates with field support specialists and customers to address and resolve problems and expand product usage.
Answers customer and field support questions; provides guidance and support for product integration and infrastructure issues.