Digital Product Implementation Manager

CVS Health•Work At Home-Georgia, GA

1d•$83,430 - $203,940•Onsite

About The Position

The Digital Product Implementation Manager supports Aetna Health customizations and leads the definition, deployment and integration of advanced digital capabilities across Aetna’s customers. This role independently drives successful implementations while managing multiple deliveries, collaborating with a range of business partners, and working directly with customers throughout the implementation process. You will sit at the intersection of the Technology team, the Business, and the Customer to ensure we are building best-in-class digital experiences for our members and clients. As an enthusiastic, self-led professional, you will leverage your passion for doing what’s right for our members to deliver the right solutions to meet business and market needs. You have superior program management and communication skills, strong attention to detail and are able to manage multiple priorities at once. You thrive on collaboration and working across teams. You are a self-starter who can expertly navigate complex organizations. You have a digital-first, data-driven mindset. You are quick to adapt to business and customer needs to deliver digital enhancements that improve the member experience, create operational efficiency, and ensure compliance with industry regulations.

Requirements

5+ years of experience in digital strategy and/or digital delivery
5+ years leading cross-functional team and managing projects from discovery through implementation, delivery, and support
5+ years of experience working with and presenting to customers and/or executives
5+ years of experience in healthcare

Nice To Haves

Ability to work collaboratively in a fast-paced, dynamic environment
Strong critical thinking and problem-solving skills
Demonstrated relationship management skills and the ability to quickly build and maintain credible relationships across varying levels of the organization
Previous experience in agile product development
Proven experience designing new processes and leading change adoption efforts that deliver measurable business outcomes
Proven experience influencing and aligning cross-functional teams around shared goals, within a highly matrixed environment. Strong negotiation, analytical, and project coordination skills
Able to balance the ideal state with doing what it takes to deliver on goals in the immediate term.
Excel at time management and able to manage multiple priorities autonomously.
Highly organized and detail oriented.
Superior written and verbal communication skills, with a keen eye for detail.

Responsibilities

Independently lead the end-to-end customer implementation of digital technology solutions, including SSO and API integrations
Own requirements gathering, documentation, and communication of digital solutions to business partners, supporting teams, and the customer
Collaborate with internal and external stakeholders to understand needs and define project scope
Effectively communicate, influence, and translate customer needs into solutions that deliver value while aligning with Aetna’s strategic vision
Communicate project risks, blockers, progress, and delivery impacts, including in customer-facing discussions when needed
Provide business and technical guidance and expertise throughout the implementation process, proactively troubleshoot issues, and help ensure the customer’s digital needs are implemented effectively and securely
Identify and support process improvement opportunities that increase delivery efficiency, consistency, and scalability across implementations
Partner across teams to surface recurring delivery friction and recommend practical improvements to processes, tools, and ways of working
Leverage data and analytics to strategically inform discussions.