Digital Product Manager

Suncoast Credit Union•Tampa, FL

23h•Remote

About The Position

The Digital Product Manager is the primary advocate for Suncoast's Digital Delivery channels. The product suite includes Digital Banking Applications, the Product Acquisition Portfolio for online consumer deposit accounts, share, and loan applications, and an internal servicing platform. Key responsibilities include overseeing all product functions and directing their future development, collaborating with leadership and vendors, leveraging expertise and market research, and creating a roadmap for enhancing the product suites for members and staff. The roadmap is implemented through continuous collaboration with vendor partners, the internal Project Management Office (including project managers and business analysts), Enterprise Application teams (architecture, application development, QA, DevSecOps), and other internal teams. This collective effort provides value to Suncoast members by transforming ideas into launched products.

Requirements

Bachelor’s degree in business, technology, or a related field (A comparable combination of work experience and training may be substituted for education requirements.)
Minimum of 3 years of experience in product management or related roles
Strong understanding of Agile methodologies and product development lifecycle
Experience with tools such as Jira, Confluence, Azure DevOps, or similar
Ability to manage competing priorities and deliver results in a fast-paced environment
Familiarity with user research, testing, and feedback loops
Experience with product analytics platforms (e.g., Mixpanel, Amplitude, Google Analytics)
Understanding of accessibility and inclusive design principles
Ability to prioritize tasks by effectively managing competing and changing priorities to meet deadlines
Accurate, detail-oriented, and organized with task management
Ability to analyze and resolve difficult and often complex problems or situations
Strong written, verbal, and interpersonal communication skills to interact effectively with members, staff, vendors, and government regulators
Strong knowledge and understanding of credit union products, services, policies, and procedures
Strong knowledge and understanding of regulatory compliance
Strong knowledge and understanding of credit union computer systems and software applications required to perform job duties

Nice To Haves

Preferred certifications: CSPO, SAFe PM/PO, or Pragmatic Institute

Responsibilities

Define and communicate the product vision, strategy, and roadmap
Partner with Architecture, Infrastructure, Information Security, Fraud Risk Management, and vendor teams to identify dependencies, technical requirements, risks, and solution opportunities
Analyze, assess, and determine business value for program-level requests
Champion new and innovative ideas by inquiring to understand the “why” and solving the problem
Apply research and data analytics to develop authentic personas and inform design and user experience
Manage and prioritize the product backlog to maximize organizational goals and consumer value
Ensure acceptance criteria are clear, appropriately sized, and aligned with team capabilities
Oversee business analysis functions to deliver products to the development and execution teams
Evaluate product performance and determine next steps or rework as needed
Participate in go-to-market planning, user testing, and product decisions
Maintain a fundamental understanding of end-to-end customer experience integration and dependencies
Utilize A/B testing, experimentation, and analytics to validate product decisions
Collaborate with the UX/UI teams to ensure an intuitive and accessible product design
Ensure compliance with accessibility, privacy, and security standards
Conduct vendor evaluations, due diligence, and ongoing relationship management to ensure performance, compliance, and alignment with organizational objectives
Maintain a working knowledge of digital infrastructure, APIs, system integrations, authentication services, and emerging technologies to support informed product decisions
Balance member experience, business objectives, technical constraints, security requirements, and operational needs when prioritizing product investments and enhancements
Maintain knowledge and understanding of current trends, laws, and issues affecting the area of expertise
Attend educational events to increase professional knowledge
Complete annual compliance and info security training to understand employees' role in maintaining effective compliance and security programs