Digital Product Designer - Digital and Technology Partners - Onsite/Hybrid
Mount Sinai Health System•New York, NY
•Hybrid
About The Position
The Digital Product Designer will design digital experiences for patients, providers, and staff, with significant responsibility and impact from the first day. This is a full-stack design role using vendor software rather than custom development. The work focuses primarily on UX research, strategy, and service design across technology and operations workflows, rather than application UX/UI design. The role periodically requires working at the office at 150 E 42nd Street, New York, NY 10017.
Requirements
- Bachelor's degree.
- Four or more years of related experience.
- Strong written and verbal communication skills.
- Ability to comprehend and analyze data and solve complex problems.
Nice To Haves
- One to two years of direct experience in digital product design or a related field is strongly preferred.
- Healthcare knowledge is preferred but not required.
Responsibilities
- Collaborate with Product Managers to discover, validate, and prioritize impactful user problems.
- Conduct research with patients, staff, providers, and other stakeholders.
- Use qualitative and quantitative methods—including interviews, usability testing, surveys, and analysis—to translate insights into opportunities in the problem and solution spaces.
- Conduct market and competitor research to identify trends and inform design and strategy decisions.
- Develop and validate personas, journey maps, and touchpoints.
- Develop service blueprints to understand operational, clinical, and technical systems.
- Design holistic persona experiences across a complex ecosystem.
- Work across digital products and domains, adapting to varied project needs.
- Review, customize, or improve digital product designs in collaboration with Product Owners and software vendors.
- Advocate for human-centered design throughout product development.
- Improve accessibility in user experiences in accordance with best practices and guidelines.
- Seek input and buy-in, inform, and partner with multidisciplinary stakeholders across digital, technology, project and program management, operations, clinical, and marketing teams.
- Help improve design processes, systems, and tooling.
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What This Job Offers
Job Type
Full-time
