Digital Product Designer - Digital and Technology Partners - Onsite/Hybrid
About The Position
The Digital Product Designer will design digital experiences for patients, providers, and staff, with significant responsibility and impact from the first day. This is a full-stack design role using vendor software rather than custom development. The work emphasizes UX research, strategy, and service design across technology and operations workflows, with less emphasis on application UX/UI design. The role periodically requires working at the office located at 150 E 42nd Street, New York, NY 10017. The designer will collaborate with Product Managers to identify and prioritize user problems, conduct research, develop service-design artifacts, and review and improve digital product designs with Product Owners and software vendors. They will advocate for human-centered and accessible experiences, collaborate with multidisciplinary stakeholders, and help improve design processes, systems, and tooling.
Requirements
- Bachelor's degree.
- Four or more years of related experience.
- Strong written and verbal communication skills.
- Ability to comprehend and analyze data and solve complex problems.
- Ability to work collaboratively and build relationships with multidisciplinary stakeholders.
Nice To Haves
- One to two years of direct experience in digital product design or a related field.
- Healthcare knowledge.
Responsibilities
- Collaborate with Product Managers to discover, validate, and prioritize impactful user problems.
- Conduct user research with patients, staff, providers, and other stakeholders.
- Translate qualitative and quantitative research insights into actionable opportunities in problem and solution spaces, using methods such as interviews, usability testing, surveys, and analysis.
- Conduct market and competitor research to identify trends and inform design and strategy decisions.
- Develop and validate personas, journey maps, and touchpoints.
- Develop service blueprints to understand operations, clinical, and technical systems.
- Design holistic persona experiences across a complex ecosystem.
- Work across digital products and domains, adapting to varied project needs.
- Review, customize, or improve digital product designs in collaboration with Product Owners and software vendors.
- Advocate for human-centered design throughout product development.
- Improve experience accessibility for all users in accordance with best practices and guidelines.
- Seek input and buy-in, inform, and partner with multidisciplinary stakeholders across digital, technology, project and program management, operations, clinical, and marketing teams.
- Help improve design processes, systems, and tooling.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
