Digital Product Analyst

Nusenda Credit Union•North Valley, NM

About The Position

Nusenda Credit Union is dedicated to excellent member service and being a great place to work. We strive to make a positive difference in the lives of our members and the communities we serve to help them achieve their financial goals. Diversity, equity, and inclusion are part of our culture and values. As an employer of choice, we invest in people and their careers. Our competitive employee benefits include several health and wellness options, competitive 401(k) matching contributions, professional development, and tuition assistance and more! Thank you for your interest in joining the Nusenda team! We are currently seeking a Digital Product Analyst to join our organization. In this role you will troubleshoot and resolve member and internal inquiries in a timely, friendly, and accurate manner. You will assist the Digital Services Manager with the development and ongoing maintenance of product roadmaps by gathering and analyzing utilization data, providing insight to application capabilities and limitations, gathering and summarizing product feedback, and collaborating on idea generation and prioritization. You will support the ongoing improvement of assigned consumer digital banking services by collaborating with Digital Product Managers, Project Managers, and subject matter experts to identify opportunities to improve consumer digital banking systems.

Requirements

Three to five years of similar or related experience
Bachelor's degree in Business Administration or related field
Provide friendly, professional and accurate service and support to all members and associates.
Ensure compliance with Credit Union policies and procedures related to areas of responsibilities.
Stay current on Credit Union policies, procedures, and regulatory requirements.
Represent the organization professionally in conduct and personal appearance.
Must be knowledgeable in Microsoft Office and all internal systems as affiliated with the department. Ability to adapt quickly to change and proactively communicate.

Responsibilities

Research and facilitate resolution of critical digital banking incidents after hours as part of the on-call support rotation.
Ensures a high-quality consumer digital banking experience by collaborating with the Digital Support department to maintain availability and usability of assigned systems and services.
Responsible for maintaining and updating the department Intranet and assisting with the development of production documentation and education of stakeholders.
Identify feature enhancements and efficiency improvements to consumer digital banking products. Supports implementation of application changes and enhancements.
Perform problem resolution and tier three support of assigned products and services.
Performs testing and validation of new feature enhancements working with internal and contract teams, and third-party service providers.