Digital Portal Help Desk - Operations

U.S. Bank • Saint Paul, MN

7d • Hybrid

About The Position

Are you passionate about delivering exceptional client experiences, solving problems, and helping customers get the most out of technology? Join U.S. Bank's International Banking team as a Digital Portal Help Desk Specialist, where you'll serve as a trusted partner to corporate and commercial clients using our digital banking platforms. In this highly visible role, you'll combine customer service, technical troubleshooting, and operational support to help clients navigate digital solutions that support their international banking activities. This is an excellent opportunity for someone looking to grow their career within International Banking, digital client support, or banking operations while gaining exposure to a specialized and expanding area of the bank. The position offers meaningful client interaction, opportunities to develop technical expertise, and a clear path for future growth within the team.

Requirements

• High school diploma or equivalent
• Three or more years of relevant work experience
• Experience in customer service, client support, help desk, banking operations, financial services, or a related field.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Demonstrated ability to work independently and take ownership of client needs.

Nice To Haves

• Experience supporting customers or clients in a professional environment.
• Help desk, technical support, digital platform, or application support experience.
• Strong troubleshooting and problem-solving capabilities.
• Experience communicating with clients by phone and email.
• Ability to learn new systems, applications, and processes quickly.
• Excellent attention to detail and commitment to service excellence.
• Banking, treasury management, international banking, foreign exchange, settlements, or financial services experience.
• Experience onboarding clients or managing account setup activities.
• A passion for delivering outstanding client experiences.

Responsibilities

• Respond to client inquiries received through phone, email, and ticketing channels.
• Troubleshoot portal access and functionality issues, including conducting screen-sharing sessions to assist clients.
• Provide real-time guidance and education on digital banking tools and processes.
• Escalate complex issues and identify recurring trends or system concerns.
• Support new client onboarding and ongoing maintenance activities.
• Review and collect required documentation for client setup requests.
• Establish and maintain client access within digital banking platforms.
• Perform data entry and account maintenance activities with strong attention to detail.
• Build trusted relationships with corporate and commercial clients while delivering a professional, responsive service experience.
• Learn and support multiple digital banking platforms and client setup processes.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED