Digital Platforms Analytics Specialist

AAA Club Alliance•Wilmington, DE

1d•Hybrid

About The Position

AAA Club Alliance is currently seeking a Digital Platforms Analytics Specialist to join our organization in one of our 3 locations: Wilmington, DE, Cincinnati, OH or Columbus, OH. This is a hybrid role which will require on-site work 3 days a week. This role provides digital channel analytics reporting and insights along with robust metrics support to all areas of the business. Tracks, measures, monitors, and reports all key performance indicators and provides ongoing data modeling and detailed analysis to uncover trends, issues and opportunities with a focus on improving user experience and increasing online lead generation, conversions and self-service transactions. Critically, this position is also responsible for designing and implementing detailed data schema and analytics requirements, in support of digital feature development.

Requirements

Bachelor’s degree in Computer Science, Management Information Science, Business Administration, Finance/Accounting, Math, Statistics, or related field or equivalent, applicable experience may be considered in lieu of degree.
3-5 years of relevant experience.
3+ years of experience with the following analytical tools and platforms: Adobe Analytics, Adobe Target, Power BI, BigQuery, SQL, and MS Excel.
Ability to communicate complex scenarios in an understandable manner by developing programs, methodologies, and files for analyzing and presenting data.
Ability to translate multi-faceted business needs into achievable data analysis strategies and tactics.
Strong knowledge of the principles and practices of accounting and financial analysis.
Ability to perform complex data analysis in support of ad-hoc and standing customer requests.
Strong command of website analytic principles, practices, and tools.
A strong background in digital technology, online workflow analysis, and ecommerce operations.

Nice To Haves

Tableau, Report Builder, and Data Warehouse is a plus.

Responsibilities

Define, document, and implement analytics requirements, translating business objective and KPIs into actionable schema-level specifications, ensuring accurate tracking and reporting through Adobe Analytics and Adobe Launch.
Build real-time dashboards and scorecards to monitor web performance, mobile app performance, marketing campaigns, and key business KPIs. Translate data element designs and ensure data flows correctly into the designated Adobe Analytics report suites. Recommend dashboard visualizations that align with business KPIs.
Develop digital journey maps, analyze funnel effectiveness, and identify optimization opportunities to enhance user experience and conversions.
Deliver actionable recommendations to leadership, digital product teams, business lines, and marketing stakeholders to drive informed decision-making.
Identify growth opportunities through data modeling, A/B testing insights, and user experience analysis.
Advise stakeholders on measurement strategies and ensure alignment with business objectives. Maintain and evolve the organization’s data dictionary, manage variable lifecycle and expiration, and configure processing rules to ensure accuracy and governance across report suites. Design validation scenarios and leverage debugging tools to detect data transmission errors and implementation gaps. Implement and maintain cross-domain tracking strategies to unify visitor identity across ACA properties.
Work with Product, Marketing, IT, and external vendors to optimize analytics platforms and improve data capabilities. Partner with engineering and product teams to ensure data accuracy across environments, including pre-production validation and release QA.
Maintain documentation, uphold governance standards, and support training on analytics tools and methodologies.
Stay abreast of emerging analytics technologies, best practices, and opportunities for digital measurement improvements.
Drive initiatives that leverage data to support business growth, improve customer experience, and enhance strategic decision-making.

Benefits

Comprehensive health benefits package.
Annual Bonus Plan.
Up to three weeks of paid time off accrued during your first year.
401(K) plan with company match up to 7%.
Professional development opportunities and tuition reimbursement.
Paid time off to volunteer & company-sponsored volunteer events throughout the year.
Free AAA Premier Membership.
Health & Wellness Program.
Health Concierge Service.
Health & Life Insurance.
Short Term/Long Term Disability.
Medical, Dental, and Vision plan options
Up to 2 weeks Paid parental leave
2+ weeks of PTO within your first year
Paid company holidays
Company provided volunteer opportunities + 1 volunteer day per year
Free AAA Membership
Continual learning reimbursement up to $5,250 per year