Digital Patient Engagement Coordinator

OneOncology • Baton Rouge, LA

1d

About The Position

The Digital Patient Engagement Coordinator supports patients, caregivers, and staff with enrollment and ongoing participation in the Navigating Care patient portal and other digital health tools, including electronic patient-reported outcomes (ePRO) platforms. The coordinator facilitates enrollment, provides education and nonclinical technical support, promotes sustained participation, and partners with clinical and operational teams to expand ePRO use across treatment modalities. The role helps remove barriers to digital access and supports a consistent, patient-centered experience.

Working with hematologists and oncologists, patient experience team members, clinical staff, volunteers, and community partners, the coordinator designs and implements engagement strategies, tracks program data, and ensures alignment with Mary Bird Perkins Cancer Center’s mission and strategic goals. The role’s stated functions are patient portal engagement, collaboration and engagement, and data collection and reporting.

Requirements

• High school diploma or equivalent.
• Proficiency in Microsoft Office, including word processing, spreadsheet, database, and presentation applications.
• Knowledge of healthcare technology, including patient portals, electronic health records, ePRO platforms, or patient engagement software.
• Experience tracking operational metrics, delivering staff training, and supporting new workflow implementations.

Nice To Haves

• Associate degree or relevant postsecondary education.
• Experience in patient services, healthcare administration, customer support, digital engagement, or a related field.
• Experience working in community engagement or with grant-funded initiatives.
• Familiarity with EHR systems and patient engagement tools.

Responsibilities

• Support patients, caregivers, and staff with enrollment in and ongoing participation in the Navigating Care patient portal.
• Provide education and nonclinical technical support for the patient portal and other digital health tools, including ePRO platforms.
• Promote sustained participation in digital health tools and help expand ePRO use across treatment modalities.
• Help remove barriers to digital access and support a consistent, patient-centered experience.
• Collaborate with hematologists and oncologists, patient experience team members, clinical staff, volunteers, and community partners.
• Design and implement engagement strategies, including community-focused engagement.
• Track program data and support data collection and reporting.
• Support quality improvement activities, including staff training and new workflow implementations.
• Ensure engagement strategies and work align with the organization’s mission and strategic goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED