Digital Operations Representative (Bilingual)

Attain Finance•,

8d•$16 - $25•Onsite

About The Position

As a Digital Operations Representative, you’ll be at the heart of our digital customer experience—delivering exceptional service, building lasting relationships, and helping individuals secure the financial solutions they need. This is more than just a job, it’s a chance to grow your career, make a difference, and be rewarded for your success. If you're a motivated, customer-focused professional with a passion for helping others and a drive to succeed, we want to hear from you. Join our team and let’s achieve success together!

Requirements

A genuine desire to help others and provide top-tier service in every interaction.
Confidence in promoting products and services that meet customer needs.
Excellent verbal and written communication skills, with the ability to build rapport quickly.
Ability to think on your feet and offer creative solutions to customer challenges.
Willingness to learn new systems and processes in a dynamic environment.
A collaborative spirit with a desire to contribute to team success.
High School diploma or equivalent required.
Spanish fluency required (bilingual English/Spanish).

Nice To Haves

college coursework or degree is a plus.
Experience in customer service, sales, or consumer finance is preferred but not required

Responsibilities

Provide outstanding support to both new and existing customers, guiding them through the loan process with care and professionalism.
Use consultative sales techniques to educate customers on financial products and services, identifying opportunities to upsell and cross-sell.
Manage inbound calls with confidence and make proactive outbound calls to attract new business and promote our offerings.
Collaborate with customers on past-due accounts, offering solutions and working toward resolution.
Participate in a hands-on training program with one-on-one mentoring to build your skills and confidence.
Follow all regulatory guidelines and company policies to protect customer information and company assets.