Operations Manager – Digital Operations

CareDx, Inc. • Brisbane, CA

8h • $112,000 - $140,000 • Remote

About The Position

The Digital Operations Manager leads end‐to‐end delivery, operational execution, and financial management for CareDx digital products. This role blends operational leadership, technical project management, and financial accountability, ensuring successful implementations, compliant revenue execution, and strong customer adoption. The Digital Operations Manager serves as a Technical Program Manager across implementations and integrations while also owning key operational systems, processes, and cross‐functional coordination.

Requirements

• Bachelor’s degree or equivalent practical experience.
• 7+ years of experience in operations management, technical program management, or PMO leadership.
• Demonstrated experience supporting: SaaS and services‐based delivery models.
• Client‐facing implementations and platform integrations.
• Revenue recognition and billing processes.
• Proven ability to partner effectively with Engineering, Finance, Sales, and Customer Success teams.
• Strong organizational, communication, and escalation management skills.
• Comfort operating in dynamic, contract‐driven, and highly cross‐functional environments.

Responsibilities

• Manage new site implementations across multiple digital products from contract handoff through go‐live and stabilization
• Own end‐to‐end execution of digital product delivery, ensuring consistency across varying contract structures
• Lead cross‐functional coordination with: Engineering, Data Science, Field teams, Customer Success and CareDx Pro teams
• Drive operational excellence, quality, and scalability across implementations and support
• Act as Technical Project / Program Manager for complex digital initiatives, integrations, and platform enhancements
• Develop and maintain project plans, timelines, risks, dependencies, and milestones
• Lead client kickoff meetings, technical alignment sessions, and status reviews
• Serve as primary escalation point for delivery, integration, or platform‐related risks
• Partner closely with Engineering on: Defect resolution, Enhancements, Release planning and delivery timelines
• Ensure solutions align with technical, security, and scalability requirements
• Oversee digital revenue operations, including: Forecasting, Billing, Revenue recognition
• Ensure billing and revenue recognition are executed per contract terms and compliant with GAAP/SOX
• Manage Clarizen as the system of record: Create and maintain projects and milestones, Align billing and rev‐rec to contract‐specific terms, Provide reporting and visibility to Finance and leadership
• Partner with Sales to ensure contract and SOW accuracy prior to execution
• Drive customer adoption and long‐term operational success post‐go‐live
• Partner with CareDx engagement roles, including: Strategic Account Manager (SAM), Technical Account Manager (TAM), MSL, Operations, Customer Adoption Specialist (CAS)
• Support ongoing value realization through structured touchpoints, adoption reviews, and optimization efforts
• Maintain and administer Clarizen, including process improvements and data integrity
• Own operational SOC 2 quarterly evidence gathering and coordination
• Define, document, and improve operational workflows and delivery standards
• Ensure accuracy and consistency across operational documentation
• Manage and develop a team of direct reports across implementation and operations
• Provide coaching, performance management, and career development support
• Foster a culture of accountability, collaboration, and continuous improvement

Benefits

• Competitive base salary and incentive compensation
• Health and welfare benefits, including a gym reimbursement program
• 401(k) savings plan match
• Employee Stock Purchase Plan
• Pre-tax commuter benefits
• Living Donor Employee Recovery Policy (up to 30 days paid leave annually for organ or bone marrow donation)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level