Digital Operations, Manager

PwC•Toronto, ON

2d•CA$112,400 - CA$162,400•Hybrid

About The Position

At PwC, our people in operations consulting specialize in providing consulting services on optimizing operational efficiency and effectiveness. These individuals analyze client needs, develop operational strategies, and offer guidance and support to help clients streamline processes, improve productivity, and drive business performance. We are seeking an experienced professional to support client engagements focused on complex operations and planning decision‑making in highly constrained, mission‑critical environments. This role helps design and embed decision‑support capabilities that combine quantitative rigor with operational judgment, process understanding, and digital enablement. As a Digital Operations, Manager, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. You will lead small delivery teams and work directly with client stakeholders to translate complex planning, operational, and readiness questions into practical solutions leaders can trust and act on. The role emphasizes clarity, explainability, decision impact, and requires comfort working across operations, analytics, technology, and solution delivery.

Requirements

Degree in operations, industrial/systems engineering, computer science, or a related quantitative field, with 5+ years of relevant experience.
Experience applying quantitative analysis and/or digital solutioning to supply chain, operations, or complex planning problems in defense, manufacturing, or other asset-intensive industries.
Demonstrated ability to bridge operational context with analytics to drive actionable outcomes.
Experience managing small teams and contributing to client-facing engagements.
Ability to obtain and maintain required Government of Canada Security Clearance (mandatory condition of employment).
Strong collaboration and communication skills, including simplifying complex concepts for non-technical audiences.

Nice To Haves

Familiarity with enterprise platforms, system integration concepts, data architecture, and digital workflow enablement (considered an asset).
Military experience is welcomed and encouraged.

Responsibilities

Decision framing: Structure complex operational, logistics, and planning challenges as decision problems under uncertainty. Frame trade-offs across capacity, inventory, risk, service levels, timing, and operational constraints. Apply the right level of analytical rigor based on decision criticality, data quality, and time constraints.
Applied modelling: Use quantitative techniques such as supply chain network design and optimization, inventory planning under uncertainty (including multi-echelon), capacity/throughput/flow analysis, and scenario/probabilistic simulation. Validate models through sensitivity analysis, back-testing, and stress testing. Translate analytical outputs into operational recommendations and decision-ready insights.
Technology & tools: Embed analytics into scalable, auditable decision-support solutions. Work with technical teams to shape data flows, reporting logic, solution requirements, and system integration points, and review/guide analytics code and pipelines. Tools may include Python, SQL, optimization solvers, simulation libraries, and enterprise/cloud data platforms.
Team & client leadership: Lead and coach small teams, oversee quality, resolve delivery issues, and engage business and technical stakeholders to align insights and solution design with decision needs while communicating results clearly.