Digital Operations and Compliance Manager

HomeServe USA•Norwalk, CT

1d•$91,955 - $122,607•Onsite

About The Position

The Digital Operations & Compliance Manager maintains the operational health, accessibility, regulatory compliance, and visibility of the company’s e-commerce websites and digital experiences. The role partners with Digital Product, Marketing, Legal, UX, Content, Product, and Engineering teams to ensure website updates meet accessibility, legal, and quality standards. The manager establishes governance processes, coordinates required changes, monitors digital risks, and drives issues through remediation and release. The role allocates 80% of its time to Digital Operations and 20% to Project Management.

Requirements

Bachelor’s degree in business, marketing, digital technology, communications, or a related field, or equivalent professional experience.
Two or more years of experience in digital operations, e-commerce, website governance, digital compliance, and AD.
Working knowledge of digital accessibility principles and WCAG standards.
Experience coordinating legal, privacy, regulatory, or compliance-related website updates.
Familiarity with content management systems, website release processes, defect management, and quality assurance.
Strong project management skills, including the ability to manage multiple priorities and time-sensitive requirements.
Strong communication, documentation, stakeholder management, and problem-solving skills.
Experience working across Marketing, Product, Legal, UX, Content, and Engineering teams.

Responsibilities

Manage the digital accessibility program across e-commerce websites, landing pages, account experiences, and digital tools.
Partner with Legal, UX, Content, Product, and Engineering to support compliance with applicable accessibility requirements and WCAG standards.
Prioritize accessibility issues based on customer impact, severity, legal risk, and development effort.
Ensure new components and experiences are reviewed for accessibility before launch.
Coordinate required website changes related to legal, regulatory, privacy, and contractual requirements.
Partner with Legal and Compliance teams to translate requirements into clear digital implementation plans.
Manage updates to disclaimers, disclosures, consent language, terms and conditions, privacy notices, pricing information, and promotional content.
Manage and prioritize the delivery of operational website updates.
Coordinate work across business owners, CMS administrators, content teams, designers, developers, and QA.
Support the effective use of reusable components and CMS capabilities.
Help ensure digital experiences remain accurate, consistent, secure, accessible, and on-brand.