Digital Operations and Analytics Manager

Altorfer•Addison, IL

1d•$85,000 - $125,000•Onsite

About The Position

The Power Systems Digital Strategy and Analytics Manager turns software, data, and technology into practical improvements across Altorfer Power Systems. Working with department leaders, IT, and technology partners, the role identifies opportunities, evaluates tools, and helps implement solutions that simplify workflows, improve decisions, and enhance the customer experience. The position combines hands-on analytics with selected digital initiatives, user training, and application adoption. Priorities and resources are aligned with division leadership. The manager develops and maintains a prioritized roadmap of analytics and digital improvement initiatives; partners with business functions to define needs, workflows, reporting requirements, and performance measures; and develops reports, dashboards, and analytical tools. The position coordinates data definitions and quality practices, supports data corrections, and coordinates selected application implementations, system enhancements, integrations, and automation initiatives in partnership with IT, NAXT Development, and technology providers. The manager also develops working expertise in priority Caterpillar digital applications, coordinates training and onboarding, supports customer onboarding where applicable, and establishes handoffs for routine application support. The role monitors utilization, effectiveness, and business benefits, gathers feedback, and documents repeatable practices. The position works in an office environment and requires occasional travel to other Altorfer locations.

Requirements

Bachelor’s degree in Data Analytics, Information Systems, Business Intelligence, Business, Engineering, Operations, or a related field, or an equivalent combination of relevant education and experience.
Demonstrated experience in data analytics, reporting, or digital business improvement, including successful delivery of projects with measurable results.
Experience developing reports, dashboards, or recurring reporting solutions and translating business data into actionable recommendations.
Ability to understand operational workflows, define business requirements, and identify opportunities to standardize and improve processes across functions.
Experience identifying data quality issues and working with business teams to improve data collection, definitions, or data-entry practices.
Strong project management, prioritization, problem-solving, communication, and collaboration skills, including the ability to coordinate initiatives through influence.
Ability to communicate effectively with technical and non-technical stakeholders and support employees through changes in systems and processes.
Ability and willingness to develop expertise in priority Caterpillar digital applications.
Valid driver’s license with a clean driving record: no more than two minor violations within the past three years and no major violations within the past five years. A Motor Vehicle Report will be performed on the final candidate.

Nice To Haves

Experience with Power BI, SQL, or similar analytics and reporting tools.
Experience with application implementation, training, user onboarding, or customer enablement.
Familiarity with Caterpillar digital applications or equipment dealership operations.

Responsibilities

Develop and maintain a prioritized roadmap of analytics and digital improvement initiatives across Power Systems.
Align initiative scope, timing, resources, and expected benefits with division leadership, and communicate progress, competing priorities, and resource needs.
Partner with Product Support, Packaging, Logistics, Sales, Power Rental, Data Center, and other functions to understand business needs, evaluate workflows, and define reporting requirements, performance measures, and improvement opportunities.
Develop and improve priority reports, dashboards, and analytical tools, coordinating with IT and other resources as needed.
Analyze trends and performance gaps and translate findings into practical recommendations for department leaders.
Coordinate common data definitions, quality standards, and monitoring practices with department leaders and IT; identify data issues and support corrective action.
Coordinate selected application implementations, system enhancements, integrations, and automation initiatives; define requirements and acceptance criteria, support testing and rollout, and partner with IT, NAXT Development, and technology providers on technical delivery.
Develop expert working knowledge of priority Caterpillar digital applications and coordinate with internal specialists and Caterpillar resources to evaluate capabilities, address adoption barriers, and improve business and customer value.
Develop or coordinate training, resources, and onboarding guidance with department teams; support customer onboarding where applicable.
Establish clear handoffs to designated department users, IT, or application support resources for routine assistance after implementation.
Monitor agreed measures of utilization, effectiveness, and business benefit; gather user feedback, recommend improvements, and document repeatable practices for adoption across Power Systems.
Perform additional duties as assigned.
Travel occasionally to other Altorfer locations.