Digital Navigator (Part-Time Deering, AK)

NANA Regional Corporation•Deering, AK

63d•Onsite

About The Position

Atautchikun is seeking a Digital Navigator who supports NANA’s core values and mission of improving the quality of life of NANA shareholders. The role provides individualized or small-group assistance to tribal members seeking affordable home internet service, internet-capable devices, or coaching in introductory digital skills. Support may be provided in person at the NANA Village office or through telephone, email, text, video chat, and other communication methods that work for the client. The position is part of a grant-funded effort to improve digital skills and equitable internet access for Tribal members. It is part-time, averaging four hours per day, Monday through Friday, and based in the posted NANA Village Office.

Requirements

Be at least 18 years of age.
High school diploma or GED.
Six months to one year of customer service, administrative support, community outreach, technology support, or related experience; volunteer experience may be considered.
Demonstrated computer proficiency, including Microsoft Office, email, and internet navigation, and the ability to quickly learn new technology and software applications.
Strong communication, customer service, and organizational skills, including the ability to explain technical concepts clearly, patiently, and respectfully.
Ability to maintain confidentiality, work independently, and accurately document client interactions.
Willingness to learn about digital inclusion resources, affordable connectivity programs, and emerging technology.
Proficiency in reading, writing, and speaking English.

Nice To Haves

Coursework toward or completion of a degree or certificate in Business, Information Technology, Rural Development, Communications, Education, Human Services, or a related field.
Experience helping others with computers, smartphones, tablets, internet access, or other technology.
Experience working with Alaska Native communities or within the NANA Region.
Experience delivering presentations, training, or community outreach.
Familiarity with digital literacy, broadband access programs, or community-based services.
A valid driver’s license may be required depending on work location.
Ability to speak an Alaska Native language.

Responsibilities

Initiate interactions with clients seeking assistance.
Discuss clients’ home internet access or needs, technology experiences, and access to and use of devices.
Assess clients’ technology access, digital skill levels, connectivity needs, and internet-use priorities; set service goals with clients and confirm the details.
Advise clients about free or low-cost home internet options for which they may qualify, assist with applications for services they choose, and support their efforts to obtain service.
Inform clients about potential sources of low-cost computers and other internet-connected devices, as well as qualifying device repair and maintenance; support their efforts to acquire and maintain appropriate devices.
Coach clients in using home internet services to meet their priorities and goals, including through in-person, phone, and online interactions, and refer them to additional digital skills training when appropriate.
Track client progress and request types, maintain accurate and timely records, and report outcomes as required.
Plan and manage assistance for each client with the goal of fulfilling agreed-upon goals.
Contribute to marketing and outreach for the digital navigator program.
Occasionally present information about the program to potential partners, potential clients, and program stakeholders.
Perform other duties as needed.