Digital Navigator (Part-Time Noorvik, AK)

Atautchikun•Noorvik, AK

62d•Onsite

About The Position

Atautchikun is seeking a Digital Navigator who supports NANA’s mission and core values, including improving the quality of life of NANA shareholders and honoring the shareholder hire preference policy. The Digital Navigator provides individualized or small-group assistance to tribal members seeking affordable home internet service, internet-capable devices, or introductory digital skills coaching. The goal is to help community members become effective home internet users and participate fully online. Assistance may be provided in person at the NANA Village Office or through telephone, email, text, video chat, and other communication methods that work for each client. The role contributes to grant efforts to improve digital skills and equitable internet access for Tribal members. This is a part-time position averaging four hours per day, Monday through Friday, based in the posted NANA Village Office.

Requirements

Must be at least 18 years of age.
High school diploma or GED required.
Six months to one year of customer service, administrative support, community outreach, technology support, or related experience; volunteer experience may be considered.
Demonstrated computer proficiency, including Microsoft Office, email, and internet navigation, and ability to quickly learn new technology and software applications.
Strong communication, customer service, and organizational skills, including the ability to explain technical concepts clearly, patiently, and respectfully.
Ability to maintain confidentiality, work independently, and accurately document client interactions.
Willingness to learn about digital inclusion resources, affordable connectivity programs, and emerging technology.
Proficiency in reading, writing, and speaking English.

Nice To Haves

Coursework toward or completion of a degree or certificate in Business, Information Technology, Rural Development, Communications, Education, Human Services, or a related field.
Experience assisting others with computers, smartphones, tablets, internet access, or other technology.
Experience working with Alaska Native communities or within the NANA Region.
Experience delivering presentations, training, or community outreach.
Familiarity with digital literacy, broadband access programs, or community-based services.
A valid driver’s license may be required depending on work location.
Ability to speak an Alaska Native language.

Responsibilities

Initiate interactions with clients seeking assistance.
Discuss each client’s home internet access or need, technology experiences, and access to and use of devices.
Assess clients’ access to technology, digital skill level, connectivity needs, and internet-use priorities; set agreed service goals and confirm the details with each client.
Advise clients about free or low-cost home internet service options for which they may qualify, help them apply for chosen services, and support their efforts to secure service.
Inform clients about potential sources of low-cost computers and other internet-connected devices, as well as eligible device repair and maintenance resources; support clients in acquiring and maintaining appropriate devices.
Coach clients on using home internet services to meet their priorities and goals, including through in-person, telephone, or online interactions, and refer them to additional digital skills training when appropriate.
Track client progress and request types, maintain accurate and timely records, and report outcomes as required.
Plan and manage assistance for each client with the goal of fulfilling agreed service goals.
Contribute to marketing and outreach for the digital navigator program.
Occasionally present information about the program to potential partners, clients, and stakeholders.
Perform other duties as assigned.