Digital Navigator
About The Position
The Digital Navigator reports to the Cyber Hub Program Manager and is accountable for a key role in supporting Five Keys’ Digital Equity initiatives. This part-time position focuses on providing in-person digital literacy coaching and drop-in technical support to system-impacted individuals and adult learners. Responsibilities include delivering one-on-one and small-group digital literacy sessions, leading career readiness workshops, hosting open-access digital support hours, and assisting participants with devices, accounts, and technology access. The Digital Navigator will also be responsible for maintaining accurate data records. Training and support will be provided by the Digital Equity team, with the expectation that the Digital Navigator will work independently following onboarding. We are looking for someone who insists on maintaining a positive attitude and enjoys supporting a diverse group of people. If this job is for you, you will support the Five Keys mission by creating a work environment of mutual respect and fairness, while encouraging creative and critical thinking through an equity lens. In addition, you will contribute to our appreciation of diversity and foster a climate of multicultural understanding. The role requires flexibility, empathy, and the ability to adapt support across multiple learning levels and program sites, including those that are in-jail. This is a part-time position with flexible work hours and an expected schedule of approximately 8 hours per week.
Requirements
- Strong working knowledge of computers, mobile devices, and internet navigation across various platforms (Google Workspace, email, browsers, etc.)
- Ability to troubleshoot devices and provide accessible explanations to users at varying digital literacy levels
- Some knowledge of programming languages and AI Literacy
- Ability to maintain strong and appropriate boundaries with personal identifying information when interacting with students or community or program partners, and while at any school location or community or program partner site
- Reliable organizational skills, including timely data entry and documentation using Google Sheets or similar tools
- Ability to recognize, address, and mediate conflict in a supportive manner
- Excellent interpersonal boundaries, organizational skills, and emotional intelligence
- Ability to handle multiple deadlines and tasks simultaneously
- Advanced problem-solving skills with the ability to tactfully address and resolve questions/concerns
- Ability to be flexible and to shift between structured workshops and informal drop-in support
- Willingness and ability to efficiently travel between program sites and jail facilities
- Comfort working independently in dynamic environments, including community spaces and jail facilities
- Familiarity with trauma-informed, community-centered, and culturally responsive practices
- 1-2 years of experience providing digital support, tech instruction, or IT troubleshooting in community, educational, or public settings required
- Experience working with populations impacted by incarceration, housing insecurity, or systemic barriers to access
- Must wear provided PPE (Personal Protective Equipment) and adhere to all safety guidelines and requirements, when needed
- Successfully Obtaining jail clearance for positions working in county jails or probation locations
- Submitting proof of clear TB results. Results dated within 60 days prior to hire date are acceptable
Nice To Haves
- Prior experience facilitating workshops or leading basic technology instruction is a plus
- Knowledge of and/or experience with education and career pathways within the technology sector preferred
- Formal digital education is not required. Applicants with practical experience, adaptability, and a commitment to digital equity are encouraged to apply
Responsibilities
- Deliver in-person digital literacy support during programming hours
- Provide individual and small group coaching on basic technology topics including device use, email, internet navigation, and common platforms
- Help oversee the flow and navigation of the digital access space, ensuring a welcoming, organized, and tech-ready environment
- Offer drop-in technical support tailored to diverse learning styles and comfort levels
- Support participants with digital access tasks (e.g., account setup, password resets, job applications).
- Coordinate and/or facilitate technology workshops for Five Keys students and participants, with a focus on basic digital literacy, computing fundamentals, and technology career exploration
- Conduct one-on-one student intake and enrollment to develop individualized learning plans with all participants
- Maintain accurate, timely records using Google Sheets and internal tracking systems
- Conduct regular follow-up with referrals to determine participant progress
- Uphold trauma-informed, culturally responsive practices in all participant interactions
- Attend all training and professional development opportunities available for Five Keys program staff
- Attend regular supervisory and team meetings as determined by the Digital Equity Programs Manager
- Abide by Five Keys, our funding partners, and any community site’s policies and procedures
- Other duties as assigned
Benefits
- Professional development opportunities including conferences, staff development training, and coaching plans
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
