Digital Navigator (Grant)

City of Pharr•Pharr, TX

1d•Onsite

About The Position

The Digital Navigator helps City of Pharr residents access and use TeamPharr.Net products and services. The role provides customer support tailored to residents’ technical literacy levels, troubleshoots issues using checklists and scripts, and communicates professionally throughout the process. The Digital Navigator provides on-the-spot assistance and teaches digital skills through in-person and remote instruction, including email setup, web navigation, Microsoft Office use, and internet safety. The position also assesses residents’ technology access and needs and participates in community outreach events and workshops.

Requirements

Knowledge of the organization’s mandate, service philosophy, policies and procedures, and planning and budgeting processes.
Knowledge of adult education principles and methods.
Knowledge of digital and virtual training platforms.
Knowledge of how the internet and wireless networks function.
Knowledge of broadband service improvement issues and challenges, and the ability to develop strategic solutions.
Proficiency in Microsoft Word, PowerPoint, and Excel.
Customer-service orientation, a customer-friendly attitude, and professional appearance.
Strong analytical and problem-solving skills to quickly diagnose and resolve home network issues.
Must pass a thorough criminal background check due to the sensitivity of information handled by the position.

Responsibilities

Help residents effectively use TeamPharr.Net products and services.
Provide accurate information and customer support tailored to residents’ technical literacy levels.
Troubleshoot issues using detailed checklists and scripts to evaluate possible solutions.
Provide on-the-spot training and facilitate in-person and remote classes in digital skills.
Teach topics including email setup, web navigation, Microsoft Office usage, and internet safety.
Assess residents’ technology access and needs.
Plan and participate in community outreach events and workshops.