Digital Navigator (Part-Time Kobuk, AK)

NANA Regional Corporation•Kobuk, AK

63d•Onsite

About The Position

Atautchikun is seeking a Digital Navigator who supports NANA’s core values and mission of improving the quality of life of NANA shareholders. The Digital Navigator provides individualized or small-group guidance to community members and Tribal members seeking affordable and appropriate internet connectivity, internet-capable devices, and introductory digital skills. The goal is to help clients become effective home internet users and participate fully online. Assistance may be provided in person at the NANA Village office or through voice telephone, email, text, video chat, and other communication methods suited to the client. The position is part-time, averages four hours per day, Monday through Friday, and is based in the posted NANA Village Office. The work is part of a grant effort to improve digital skills and equitable internet access for Tribal members.

Requirements

Must be at least 18 years of age.
High school diploma or GED required.
Six months to one year of customer service, administrative support, community outreach, technology support, or related experience; volunteer experience may be considered.
Demonstrated computer proficiency, including Microsoft Office, email, and internet navigation, and ability to learn new technology and software applications quickly.
Strong communication, customer service, and organizational skills, including the ability to explain technical concepts clearly, patiently, and respectfully.
Ability to maintain confidentiality, work independently, and accurately document client interactions.
Willingness to learn about digital inclusion resources, affordable connectivity programs, and emerging technology.
Proficiency in reading, writing, and speaking English.

Nice To Haves

Coursework toward or completion of a degree or certificate in Business, Information Technology, Rural Development, Communications, Education, Human Services, or a related field.
Experience assisting others with computers, smartphones, tablets, internet access, or other technology.
Experience working with Alaska Native communities or within the NANA Region.
Experience delivering presentations, training, or community outreach.
Familiarity with digital literacy, broadband access programs, or community-based services.
A valid driver’s license may be required depending on work location.
Ability to speak an Alaska Native language.

Responsibilities

Initiate interactions with clients seeking assistance.
Discuss clients’ home internet access or needs, technology experiences, and access to and use of devices.
Assess clients’ technology access, digital skill levels, connectivity needs, and internet-use priorities; set agreed service goals and confirm details with clients.
Advise clients about qualifying free or low-cost home internet options, assist with applications for selected services, and support efforts to secure service.
Provide information about qualifying sources of low-cost computers and other internet-connected devices, as well as device repair and maintenance; support clients in acquiring and maintaining appropriate devices.
Coach clients on using home internet services to meet their priorities and goals through in-person, phone, and online interactions, and refer them to additional digital-skills training when appropriate.
Track client progress and request types, maintain accurate and timely records, and report outcomes as required.
Plan and manage assistance for each client with the goal of fulfilling agreed service goals.
Contribute to marketing and outreach for the digital navigator program.
Occasionally present information about the program to potential partners, potential clients, and program stakeholders.
Perform other duties as assigned.