Digital Media Services Support Specialist

PCI Productions LLC • Colorado Springs, CO

16h • Onsite

About The Position

The Digital Media Services Support Specialist supports a Digital Media Services contract and reports to the Program Manager. This position is fully onsite. This role plays a key role in delivering high-quality customer service and technical support within a dynamic media production environment. This position supports daily operations at the customer service desk, assists with photographic assignments, and provides essential teleconferencing and digital media support for a wide range of military and civilian clients.

Requirements

• Must be a US citizen, possessing or eligible to obtain a DoD security clearance
• Ability to pass a preliminary drug and background check and be eligible for a Personnel Security Clearance
• Must possess a high school diploma and 3-5 years of customer service experience
• Familiarity with Microsoft Office Suite, especially Teams, Outlook, Excel, Word, and PowerPoint.
• Basic understanding of photography principles and camera operation.
• Ability to learn and operate teleconferencing and studio equipment.
• Strong customer service orientation with excellent verbal and written communication skills.
• Ability to multitask in a fast-paced environment and maintain attention to detail.
• Comfortable working both independently and as part of a collaborative media team.

Nice To Haves

• Qualified candidates with an existing security clearance are highly desirable and favored
• Qualified candidates residing in a HUBZone are also favored

Responsibilities

• Maintain and staff the customer service desk, serving as the first point of contact for walk-in, phone, and digital inquiries.
• Receive, log, and process customer requests via phone, email, and computer systems.
• Utilize Microsoft Office applications—including MS Teams, Excel, Word, PowerPoint, and Outlook—to manage communications, schedule services, and track project workflows.
• Provide clear, professional communication to ensure customers understand available services, timelines, and requirements.
• Set up and operate video teleconferencing systems for secure and non-secure sessions.
• Power up and configure teleconferencing equipment prior to scheduled events.
• Conduct equipment checks to ensure proper operation, including: Verifying audio functionality, Setting appropriate audio levels, Positioning and adjusting camera functions.
• Assist in operating session control panels, studio control units, and high-resolution graphics systems.
• Provide on-site support during teleconferencing sessions to ensure smooth operation and rapid troubleshooting.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED